About this role
DescriptionGeneral Purpose:We are seeking a Voice Network Engineer to join a collaborative team supporting enterprise telephony and communications systems.This individual will be one of three voice engineers responsible for maintaining and enhancing the organization's voice infrastructure while helping drive future cloud-based voice initiatives.Provides design, implementation and operational support for organizational networks, including LAN/WAN, backbone/data center infrastructures and network related services.Responsibilities
• Provide Tier 3 support and troubleshooting for enterprise VoIP and PBX environments. • Support, maintain, and optimize voice and telecommunications systems. • Manage call flows, IVRs, and related voice applications. • Troubleshoot complex voice, connectivity, and user-impacting issues. • Collaborate with network engineering teams on voice-related infrastructure and integrations. • Assist with future voice modernization efforts, including cloud telephony and platform migrations. • Participate in ongoing improvements to system reliability, performance, and user experience. Preferred Experience
• Experience supporting VoIP, telecom, unified communications, or PBX environments. • Background with IVR configuration, call routing, and call flow management. • Experience providing advanced (Tier 3) support for voice systems. • Exposure to Cisco voice or networking technologies. • General networking knowledge including routing, switching, troubleshooting, and monitoring. • Experience with BGP, OSPF, fiber/copper infrastructure, or traditional PBX systems is a plus. What We're Looking ForThe team is open to candidates from a variety of voicetechnology backgrounds. While experience with specific technologies isbeneficial, the primary focus is finding someone with strong overall voice andcommunications engineering experience, proven troubleshooting abilities, and asolid understanding of enterprise telephony environments. Candidates withtransferable VoIP, PBX, contact center, or unified communications experienceare encouraged to apply, even if their Background is with different platformsor vendors.Experience LevelExpert Level Job Type & LocationThis is a Contract to Hire position based out of Rochester, NY. Pay and BenefitsThe pay range for this position is $45.00 - $53.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Rochester,NY. Application DeadlineThis position is anticipated to close on Oct 21, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.