About this role
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.
So, what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.
We are offering an exciting opportunity for the position of Operations Manager. In this position you will play a crucial role to support our vision of becoming a great place to work for all.
Role Outline
• Ensure company objectives are met as the head of the operational area • Meet customer requirements through effective logistics supply management • Manage, develop, and lead teams • Ensure the best results and objectives are achieved at all times • Deliver a world-class service to the customer
Key Accountabilities
• Ensure adherence to the company's rules and regulations as documented in the company's disciplinary policy • Ensure housekeeping is maintained in the work area • Ensure health and safety related training and awareness campaigns • Demonstrate thorough knowledge of all operational requirements • Develop and implement a management system for the team and initiate appropriate interventions to secure compliance in terms of service delivery, quality and innovation • Oversee the team and ensure implementation of the organisation's and customers' policies and goals • Ensure effective communication strategies with the team • Compile and manage financial budgets for all operational areas • Implement and maintain an effective cost management programme • Ensure effective absentee control measures within operational areas • Ensure compliance with health and safety regulations and effective application of occupational health and safety standards throughout the operations areas • Ensure timely and accurate reporting of KPIs and ensure departments remain within required targets • Ensure effective implementation of succession planning • Ensure effective implementation of projects and related activities within the applicable operational area • Maintain effective cost centre control including forecasting and budgeting • Develop and maintain an excellent relationship with the customer and its representatives • Develop and control applicable procedures • Maintain and adhere to standard operation meeting agendas and frequencies • Assist in the interview and selection process for the department together with Human Resources • Act as a disciplinary chairperson as required by Human Resources • Ensure accountability for all equipment and facilities located within the department • Develop employees within the department to achieve peak productivity and reach their full potential • Ensure employees assigned to the department are effectively trained to perform their daily work functions • Manage and control discipline within the department • Ensure effective manpower control within the department • Ensure all administrative functions are adhered to • Represent the Company with the client in respect of the assigned area of operation
Functional Competencies
• Operational Performance & Service Delivery • Quality & Control Management / HR Metrics • Service Level, Knowledge Management & Continuous Improvement • Proficiency with HR Platforms & Systems • Business Acumen
Education/Certifications
• Matric / Grade 12 or equivalent • Relevant post matric qualification
Experience
• A minimum of 5 years management / leadership experience • Experience working in a multi-cultural team
DPDHL Core Competencies & Skills
• Maintains effective relationships with customers • Develops / Delivers high quality / innovative products, services or solutions • Focuses on customer needs and gains their commitment • Gains management / colleague support to meet customer needs • Ensures strategies / plans are aligned and reflect others’ views • Develops strategies / plans aligned to broader organizational strategy • Communicates strategy • Establishes clear, challenging, and achievable objectives • Coordinates efforts and aligns resources to achieve objectives • Regularly reviews and communicates progress against objectives and adjusts as needed • Champions continuous improvement and innovation • Provides candid / regular feedback • Supports the development of others • Inspires others to develop themselves • Conveys a clear sense of personal goals and values • Actively seeks feedback to improve performance • Develops new skills and modifies behaviours based on feedback • Takes personal responsibility for career and development
Languages
English – verbal and written