About this role
Location: Warrington, England, United Kingdom
Job ID: 91920
Quality of urban life
Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.
Join us as a
Credit Controller
We are currently recruiting for a Credit Controller to join our team in Warrington on a full-time basis. You will be responsible for managing customer accounts across multiple business units, maintaining strong stakeholder relationships, and supporting the overall effectiveness of the Order-to-Cash function. You will provide an excellent level of customer service to both internal and external stakeholders, ensuring clear, professional, and accurate communication throughout the collections and query resolution process.
Your main responsibilities
Manage customer accounts across multiple business units, ensuring timely debt collectionChase overdue payments via phone, email and dunning processesAllocate customer payments accurately and promptly.Investigate and resolve unallocated cash,deductions and account queriesNegotiate payment plans where required and escalate high-risk accountsMonitor aged debt and drive reductions in overdue balancesPrepare KPI reports and management commentary as required.Support internal and external audits withrelevant documentationRespond to customer and internal queries in a timely and professional mannerWork closely with Risk, Billing, Customer Services, Transport and Commercial teams to resolve issuesShare knowledge and best practice with colleaguesProvide support across teams as business needs requireIdentify and implement process improvementsInvestigate errors and recommend corrective actionsUse Excel confidently, including Pivot Tables and FiltersUse Outlook, Word and PowerPoint to support daily activities and reporting What you bring
Minimum 2-3 years' experience in Credit Control, Collections or Accounts ReceivableExperience managing customer accounts across multiple business units, regions or ledgersStrong understanding of credit control processes, debt collection techniques and cash allocationExcellent communication and relationship-building skills with the ability to influence stakeholders at alllevelsStrong problem-solving, analytical and organisational abilitiesGood working knowledge of Microsoft Excel, including Pivot Tables and FiltersExperience working with ERP, finance or accounting systems would be advantageousHigh levels of accuracy and attention to detailStrong literacy and numeracy skills with a proactive and continuous improvement mindset
What’s in it for you?
When you join Rubax, you'll be rewarded with a competitive package designed to support your wellbeing, career development and work-life balance, including:
Competitive salary with a discretionary annual bonusCompany car or allowance (for eligible roles)25 days’ holiday plus bank holidaysPension scheme with 5% company contributionComprehensive life assurancePrivate medical cover with a trusted provider, plus 24/7 virtual GP accessFree eye tests and eyewear discounts Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamRubax!
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At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.