About this role
Front of House Manager An excellent opportunity has arisen for an experienced Front of House Manager to join our fast-paced hospitality team. The successful candidate will be responsible for ensuring the efficient day-to-day operation of the front desk and maintaining a consistently high standard of customer service. Key Responsibilities: • Coordinate the efficient day-to-day operation of the front desk. • Ensure a high standard of customer service is maintained at all times. • Work closely with the Operations, Reservations and Sales teams to ensure the smooth running of the business. • Ensure compliance with company policies and procedures, including billing, GDPR, health and safety requirements. • Supervise and support front-of-house staff as required. • Assist with the resolution of guest queries and operational issues. • Ensure accurate communication and coordination between departments. Requirements: • Minimum 2 years’ relevant experience in a Front of House or similar hospitality management role. • Excellent organisational and leadership skills. • Strong customer-service and communication skills. • Good spoken and written English. • Ability to work effectively as part of a team and independently. • Experience with Opera or a similar hotel property-management system is an advantage but not essential. • Knowledge of GDPR, health and safety and general hospitality operating procedures is desirable. Work: 39 hrs/ week. Job Type: Full-time Additional pay: Tips Benefits: Employee discount Schedule: 8 hour shift Work Location: In person