About this role
Job summary
Are you an enthusiastic team player looking for an exciting career that includes a great pension and annual leave package?
Then come and join our Isca Medical team and be a Care Navigator!
The role requires a self-motivated, disciplined individual to assist with the day to day smooth running of the practice. The post is 20 hours per week.
The chosen candidate must have excellent interpersonal skills, be a superb communicator both written and verbally and be flexible and adaptable in their approach to work within the team. They will have a real focus on service and quality with an eye for detail and accuracy.
The post is for one position, working 20 hours per week, on a shift pattern operating between 8:00 am and 6:30 pm.
Main duties of the job
The successful candidate will be working with the public face to face and over the telephone to provide a high level of care and customer service to patients by booking appointments, dealing with general enquiries and navigating to appropriate services. Candidates will also provide administrative support to clinical colleagues. The ability to speak Welsh would be advantageous but not essential. They will receive 30 days annual leave and additional bank holidays per annum and inclusion into the NHS Pension Scheme.
About us
Isca Medical Centre is a supportive, friendly practice who champions our staff. We are a well-established, progressive and friendly practice located in Caerleon with a branch surgery in Ponthir and has approximately 9600 patients.The main practice is situated within the beautiful Roman village of Caerleon with nearby access to the M4 and many local amenities. We are a modern, forward thinking Practice committed to the continued development of our staff.
Hours: 20 hours a week
Listed building with beautiful garden surroundings
Modern facilities
Attractive uniform
Job description Job responsibilities
The successful candidate will be working with the public face to face and over the telephone to provide a high level of care and customer service to patients by booking appointments, dealing with general enquiries and navigating to appropriate services. Candidates will also provide administrative support to clinical colleagues. The ability to speak Welsh would be advantageous but not essential.
Person Specification
Experience Essential
Required Education, Skills and Qualifications: Previous customer service experience is essential and primary care experience would be an advantage but not necessary, as full in-house training will be provided for the successful candidate. Additionally, further external training will be given as and when deemed appropriate and available. Good customer service and computer skills are required and front-facing experience working with the public is essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Isca Medical Centre
Address Cadoc House
High Street
Caerleon
Newport
NP18 1AZ
United Kingdom
Employer's website https://www.iscamedicalcentre.co.uk/ (Opens in a new tab)