About this role
Job summary
We have a vacancy for a GP receptionist / Care Navigator and are ideally looking for applicants with experience of working as a receptionist in a GP surgery . The vacancy is for 20.5 hours per week for the following :
Monday 10am - 7pm ( 1 hr for lunch)
Thursday 2pm - 6.30pm
Friday 9.45am - 6.45pm ( 1 hr for lunch)
Main duties of the job
This position involves managing patient interactions, coordinating care, and supporting the clinical team to enhance patient satisfaction and operational efficiency. The ideal candidate will possess strong organisational skills and a compassionate approach to patient care
The role of Receptionist will include but is not limited to, the following:
Timely processing of large volumme of patient online requests and care navigating as appropriate.
Answering Incoming telephone calls
Dealing with all patient requests and queries
Processing of prescription requests
Answering email queries
Dealing with Patient queries at the reception Front Desk
General administrative duties .
The role will mean you are the first point of contact with patients and will be a representation of our practice therefore efficient customer service is essential. You will be required to handle an extremely large volume of online e-consultation requests and calls and care navigate as appropriate.You must have the ability to remain calm under pressure whilst continuing to work to a high standard and level of accuracy. You must treat all patients with respect and have a good level of empathy and understanding always remaining polite and professional.
About us
We are a friendly, welcoming ,3 partner GP Practice ,based in the Centre of Headingley. Delivering excellent patient care is at the core of everything we do .
Our Practice team consists of Partners and Salaried GP's ,Nurses, HCA's ,Admin staff, Receptionists and Secretaries. Our staff are treated with respect at all times and their hard work and commitment is valued.
We operate an online triage system for patients and offer face to face and telephone appointments.The Practice system we use is Emis and AccuRx for triage
The Receptionist /Patient Care Coordinator plays a pivotal role in ensuring a seamless and positive experience for patients within our Practice
For successful applicants full training on the systems we use will be given.
Job description Job responsibilities
The role of Receptionist will include, but not limited to, the following
Timely processing of large volumme of patient online requests and care navigating as appropriate.
Answering Incoming telephone calls
Dealing with all patient requests and queries
Processing of prescription requests
Answering email queries
Handling complaints at the first point of contact
Dealing with Patient queries at the reception Front Desk
General administrative duties .
The role will mean you are the first point of contact with patients and will be a representation of our practice therefore efficient customer service is essential. You will be required to handle an extremely large volume of online e-consultation requests and calls and care navigate as appropriate.You must have the ability to remain calm under pressure whilst continuing to work to a high standard and level of accuracy. You must treat all patients with respect and have a good level of empathy and understanding always remaining polite and professional.
Duties will also include ensuring all incoming correspondence, actioned and processed in a timely manner . You will be required to provide general assistance to the Practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.
All staff are required to comply with Practice safeguarding policies.
All staff are required to complete mandatory E-learning training .
Person Specification
Experience Essential
Experience of working as a Receptionist /Care cordinator in a GP practice
Desirable
Knowledge of Emis /Practice systems
Employer details Employer name Burton Croft Surgery
Address 1 Shire Oak Street
Leeds
LS62AF
United Kingdom
Employer's website https://www.burtondocs.co.uk/ (Opens in a new tab)