About this role
Job summary
An exciting opportunity has arisen to provide comprehensive administration support for the Audiology Service.
This will include providing secretarial, admin support and reception duties across the Northern Care Alliance foot print. Registering and maintaining patients' clinical records on the Audiology Patient Management System and other IT systems. You will fulfil a central, coordinating function on behalf of the Audiology Service.
You will be required to work to agreed policies, protocols, guidelines and standards. Performance will be monitored at agreed intervals. Work undertaken will include working across Northern Care Alliance.
Main duties of the job
To take telephone calls, booking appointments and answering telephone queries for patients of the hearing service as part of an established administration team. You must have a calm disposition and confident manner in order to communicate clearly with patients and clinical staff. You should have the ability to prioritise competing demands and be able to work flexibly. To respond pro-actively to patients' telephone queries and emails regarding appointments in an extremely busy and demanding office environment. To undertake secretarial duties in the provision of clinical correspondence and reports. This includes typing, audio typing, preparation of reports using Microsoft Office package and other IT software systems. To take triaged referrals from choose and book and add to Audiology Patient Management System. To record outcomes on patient management systems e.g. attended, discharged, DNAs etc. To arrange suitable clinical appointments in accordance with patients' choice and send out confirmation letters to patients. To ensure that all patients' details are recorded and maintained accurately on the Audiology Patient Management System. Reception duties as required. To triage patient enquiries that are primarily routine, but occasionally complex and transfer them to a relevant professional. To provide cover for colleagues on annual leave or sick leave ensuring the provision of a flexible, effective and efficient service is maintained.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications Essential
RSA 3/OCR or equivalent in typing or word processing NVQ level 3 Clerical Administration or equivalent experience or willing to work towards completion GCSE level C or above in English and maths or equivalent
Skills Essential
Ability to communicate with a wide range of people including patients, clinicians, managers and people from other organisations Diplomatic and tactful Highly motivated Excellent Customer relations Ability to work flexibly and switch between demands Ability to produce work to a high standard Excellent clear telephone manner
Experience Essential
Experience in using Microsoft Office software
Desirable
Experience of working in a busy office environment Experience of working in NHS
Knowledge Desirable
Knowledge of IT systems within NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Care Alliance NHS Foundation Trust
Address Nye Bevan House
Maclure Road
Rochdale
OL11 1DN
United Kingdom
Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)