About this role
Job summary
We are looking for professional, organised, and customer-focused individuals to join our Bank team as a Receptionist / Administration Assistant. This flexible role provides administrative and reception support across the Hospital, ensuring patients, visitors, consultants, and colleagues receive a first-class service while supporting the smooth day-to-day operation of our departments and clinics. Successful candidates will be adaptable, proactive, and committed to delivering an excellent patient experience.
Main duties of the job
As a Bank Receptionist / Administration Assistant, you will provide reception and administrative support across the Hospital, acting as a first point of contact for patients, visitors, consultants, and colleagues. You will manage appointments, patient records, referrals, telephone and email enquiries, process payments, and support the smooth running of clinics and departments. The role requires excellent customer service, strong organisational skills, flexibility, and a commitment to maintaining patient confidentiality at all times.
About us
At St Josephs Hospital, were more than a healthcare provider, were a community of dedicated people working together to make a real difference in the lives of others. Whether youre delivering care on the front line, supporting services behind the scenes, or leading innovation, every role contributes to our shared purpose.
Our values guide everything we do, how we care for patients, support our colleagues, and shape the future of our organisation.
Together, were shaping a future where everyone can thrive, our patients, our staff, and our community.
Job description Job responsibilities
As a Bank Administration Assistant at St Joseph's Hospital, you will:
- Provide a first class and effective service to patients, visitors, consultants, team colleagues and all internal departments.
- Provide professional administration cover to enable the smooth running of the department or clinic.
- Deal with inbound telephone and email enquiries and process as necessary, ensuring messages are passed correctly and confidentially.
- Ensure that any voicemail messages are dealt with, and calls returned on the same working day.
- Deal with referrals from GP practices, medical secretaries and other referrers, both in hard and soft copy, and via referrers portals.
- Process referrals to other areas of the hospital where required.
- Work confidently with the Hospitals Patient Information System to book appointments for patients, set-up and manage clinics for clinicians, record patient outcomes and update patient records, and take payments.
- Provide administrative assistance to clinical departments, including the preparation and management of Outpatient Clinics, clinic lists, patient registration forms, medical records, mail for clinicians and the department, clinic timetables and subject access requests.
- Always maintain confidentiality of patient information and adhere strictly to all information governance requirements.
- Participate in training activities as required.
- Maintain the highest level of professionalism and courtesy patients and visitors and always meet and greet everyone with a positive and happy attitude.
- Demonstrate the highest level of customer service, ensuring an excellent patient experience and resolving any issues swiftly, suitably and knowledgably.
- Have a proactive and forward-thinking approach to your role.
- Be flexible with your availability, helping to ensure that suitable cover is provided to various departments.
Person Specification
Skills and Attributes Essential
Confidentiality. Good clerical skills - Fully computer literate. First class oral and written communication skills. Evidence of good literacy skills and the ability to understand instructions, guidance, policies, and procedures. Excellent interpersonal and organisational skills. Evidence of delivering a high level of customer service. Possess a hard-working nature with an attention to detail and a proactive approach to undertaking your duties. Committed to personal and professional development.
Desirable
Proven ability to communicate with a wide range of internal and external stakeholders including patients, staff-members, visitors, suppliers & environmental health.
Qualifications Essential
Maths and English GCSE. Proven ability to work on own initiative. Evidence of ability to work under pressure. Evidence of experience of working and contributing to a team. Proven ability to manage own workload and prioritise when there are competing priorities. Relevant experience of working in an Administration environment. Experience of being in a customer-facing role.
Desirable
Experience in a healthcare environment and working with patients.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Joseph’s Hospital
Address Harding Avenue
Malpas
Newport
NP20 6ZE
United Kingdom
Employer's website https://www.stjosephshospital.co.uk/ (Opens in a new tab)