About this role
Job summary
We are looking for a reliable and compassionate Phlebotomist to join our friendly primary care team for one day per week (8 hours).
The successful candidate will provide a high-quality phlebotomy service to our patients, ensuring blood samples are collected safely, efficiently and with a positive patient experience at the heart of everything you do.
You will join a team of established Nurses and Health care assistants. Full support will be provided but you must already be a fully qualified phlebotomist, Nurse or HCA to carry out this role.
Main duties of the job
Carry out venepuncture and blood collection safely and effectively. Provide a calm, professional and reassuring experience for patients. Correctly identify patients and ensure samples are accurately labelled and handled. Prepare and process specimens in accordance with practice and laboratory procedures. Maintain accurate and timely clinical records. Follow infection prevention and control procedures at all times. Ensure appropriate equipment and clinical areas are clean, safe and well maintained. Recognise and appropriately respond to patients who may become unwell during or following blood collection. Work collaboratively with GPs, nurses, healthcare assistants and the wider practice team. Maintain confidentiality and comply with all relevant policies and procedures.
About us
Cantilupe Surgery is based in Hereford city centre, with a branch surgery at Hampton Dene, a few miles away.
We serve a population of 12500 patients and comprise 3 GP Partners, 4 Salaried GPs, 3 Nurse Practitioners, a Prescribing Paramedic, 5 Nurses (including lead Nurse) and 3 Health Care Assistants.
We are proud to provide excellent care to our patients, over both sites.
Job description Job responsibilities
Clinical Duties
Undertake venepuncture safely and competently for adults and, where appropriately trained, children. Confirm patient identity and check relevant clinical information before undertaking venepuncture. Explain the procedure to patients and obtain appropriate consent. Provide reassurance and support to patients who may be anxious or apprehensive about having blood taken. Select appropriate equipment and blood collection tubes according to the requested investigations. Collect blood samples in accordance with relevant procedures and infection prevention and control requirements. Correctly label, package and store specimens prior to transportation to the laboratory. Ensure specimens are accompanied by accurate and complete clinical/request information. Recognise and appropriately manage complications associated with venepuncture, including bleeding, bruising, fainting and other adverse reactions. Follow appropriate procedures in the event of a difficult or unsuccessful blood draw and seek assistance when required. Dispose of sharps and clinical waste safely in accordance with practice policy. Maintain appropriate standards of infection prevention and control, including hand hygiene and use of personal protective equipment. Maintain patient confidentiality and comply with information governance requirements. Escalate any clinical concerns or issues identified during an appointment to an appropriate clinician. Work within professional and personal competence and undertake additional training where required. Patient Care
Treat all patients with dignity, courtesy and respect. Communicate effectively with patients from a range of backgrounds and with differing communication needs. Maintain a calm and professional manner, particularly when dealing with anxious, vulnerable or distressed patients. Make reasonable adjustments where required to support patients with disabilities or additional needs. Provide appropriate information and aftercare advice following venepuncture. Maintain privacy and confidentiality at all times.
Person Specification
Physical and Other Requirements Essential
Able to undertake venepuncture and associated clinical duties safely. Able to stand and work at a phlebotomy station for periods of time. Able to safely handle clinical equipment, specimens and clinical waste. Able to comply with occupational health requirements relevant to the role. Satisfactory employment references and appropriate pre-employment checks. Where applicable, satisfactory Disclosure and Barring Service (DBS) check.
Qualifications Essential
Essential Criteria Qualifications and Training Relevant phlebotomy training or recognised competency in venepuncture. Evidence of appropriate training in infection prevention and control. Basic understanding of health and safety and safe handling of clinical waste and sharps. Willingness to undertake mandatory and role-specific training. Experience Experience of undertaking venepuncture safely and competently. Experience of working directly with patients or members of the public in a healthcare or similar environment. Experience of handling clinical specimens appropriately. Experience of maintaining accurate patient records and documentation. Skills and Knowledge Demonstrates safe and competent venepuncture technique. Good understanding of infection prevention and control. Good understanding of patient confidentiality and information governance. Able to recognise and appropriately respond to common complications of venepuncture, such as fainting or bleeding. Good verbal and written communication skills. Able to communicate effectively with patients who may be anxious, distressed or have additional communication needs. Good organisational skills and attention to detail. Able to work safely and effectively without constant supervision. Able to recognise the limits of own competence and seek appropriate assistance. Personal Attributes Caring, compassionate and patient-centred approach. Professional, reliable and punctual. Calm and reassuring manner. Respectful and non-judgemental attitude. Works well as part of a multidisciplinary team. Flexible and willing to adapt to changing service requirements. Commitment to equality, diversity and inclusion. Commitment to maintaining high standards of patient safety and confidentiality.
Desirable
Desirable Criteria Qualifications and Training Additional healthcare qualification or relevant clinical training. Basic Life Support training. Safeguarding training. Evidence of continuing professional development relevant to the role. Experience Previous experience working in general practice or another primary care setting. Experience using primary care clinical systems. Experience of working with a laboratory specimen collection and transport system. Experience of undertaking phlebotomy in a busy clinical environment. Experience working with patients with difficult venous access. Knowledge and Skills Understanding of the role of phlebotomy within primary care. Familiarity with common blood tests and appropriate sample requirements. Understanding of local laboratory procedures and specimen rejection criteria. Knowledge of safeguarding principles. Understanding of health and safety requirements within a clinical environment. Values and Behaviours The successful candidate will demonstrate: Patient-centred care puts patients' needs, dignity, privacy and safety at the heart of their work. Respect and compassion treats patients and colleagues with courtesy, kindness and respect. Teamwork works constructively with the wider primary care team and contributes positively to the practice environment. Professionalism maintains appropriate boundaries, confidentiality and professional standards. Safety and quality follows agreed procedures and recognises and escalates concerns appropriately. Equality and inclusion treats everyone fairly and respectfully and supports an inclusive environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cantilupe Surgery
Address 51 St Owen Street
Hereford
Herefordshire
HR1 2JB
United Kingdom
Employer's website https://www.cantilupe.com/ (Opens in a new tab)