About this role
Job summary
Howdale Group Practice is looking to welcome a receptionist to join our team on a permanent basis. This role will involve working at both our Howdale and Marham sites.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
We are based across two sites, Downham Market and Marham. We offer:
25 days holiday plus bank holidays A friendly and supportive work environment NHS pension Free on-site parking
Job description Job responsibilities
Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Partake in audit as directed by the audit lead Support administrative staff, providing cover during staff absences Action incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records Complete opening and closing procedures in accordance with the duty rota Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
Person Specification
Knowledge and skills Essential
Experience of working with the general public Have excellent communications skills (written and oral) Ability to work as a team and autonomously Polite and cooperative
Desirable
Ideally have experience working in primary care and with SystmOne
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Howdale Group Practice
Address Howdale Surgery
Howdale Road
Downham Market
Norfolk
PE38 9AF
United Kingdom
Employer's website https://www.howdalesurgery.co.uk (Opens in a new tab)