About this role
Job summary
Join our dynamic healthcare team as a Medical Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will facilitate smooth front-office operations, ensuring that patient interactions are welcoming, efficient, and professional. Your positive attitude and attention to detail will help create a caring environment that promotes excellent patient experiences from the moment they walk through the door. This paid position offers an exciting opportunity to develop your administrative skills within a supportive medical setting.
Main duties of the job
Greet patients and visitors warmly, providing a friendly and professional first impression Manage appointment scheduling using electronic health record systems or manual logs Answer incoming phone calls promptly, directing inquiries to the appropriate staff or departments Verify patient information, insurance details, and update records accurately Handle administrative tasks such as filing, data entry, and managing correspondence Assist with billing processes and collect payments when necessary Maintain a clean and organized reception area to ensure a welcoming environment
About us
Alvaston Medical Centre is a friendly, forward-thinking GP practice based in Alvaston, Derby, with a branch surgery at Aston-on-Trent. We provide high-quality, patient-centred care to a growing and diverse patient population across our local community. We are a supportive and well-established practice with a multidisciplinary team. Our practice team also includes experienced administrative and reception staff who play a vital role in ensuring patients receive a welcoming, efficient and responsive service. We are a training practice and actively support the development of future healthcare professionals, including GP trainees, junior doctors, medical students and student nurses. We value learning, teamwork and continuous improvement and encourage our staff to develop their skills and contribute ideas to improve the services we provide. Our reception team is an essential part of the practice. As the first point of contact for many of our patients, our Medical Receptionists provide a professional, compassionate and efficient service, helping patients to access the appropriate care and supporting the wider clinical team.We are looking for someone who shares our commitment to excellent patient care, has a friendly and approachable manner, and enjoys working as part of a busy and supportive team.
Job description Job responsibilities Job Description Medical ReceptionistJob Title
Medical Receptionist
DepartmentReception / Administration
Responsible toReception Manager
Job PurposeThe Medical Receptionist will provide a welcoming, professional and efficient first point of contact for patients, visitors and other healthcare professionals. The post holder will support the smooth running of the practice by providing high-quality reception and administrative services while maintaining confidentiality and demonstrating a compassionate and patient-focused approach.
The successful candidate will work closely with GPs, nurses, healthcare professionals and the wider practice team to ensure patients receive appropriate and timely access to services.
Main Duties and ResponsibilitiesWelcome patients and visitors to the practice in a friendly, professional and courteous manner.
Deal with patients face-to-face, by telephone and through other communication channels.
Answer telephone calls promptly and professionally, assessing the nature of enquiries and directing patients to the appropriate service or member of staff.
Book, amend and cancel appointments using the practice clinical system.
Assist patients with queries regarding appointments, prescriptions, test results and other practice services, within the limits of the role.
Signpost patients to appropriate healthcare services and other sources of support where appropriate.
Maintain accurate and up-to-date patient records in accordance with practice procedures.
Process administrative tasks efficiently and within agreed timescales.
Receive and accurately distribute correspondence, messages and other information to the appropriate member of the practice team.
Handle confidential and sensitive information in accordance with GDPR, practice policies and NHS requirements.
Liaise professionally with GPs, nurses, community services, hospitals, pharmacies and other healthcare organisations when required.
Support the practice with registration of new patients and other administrative processes.
Assist with repeat prescription requests and other routine administrative tasks in accordance with practice procedures.
Maintain a clean, tidy and welcoming reception area.
Deal appropriately with challenging or difficult situations, remaining calm, professional and compassionate at all times.
Follow practice policies, procedures and protocols, including those relating to safeguarding, confidentiality, health and safety and infection prevention and control.
Participate in training and development activities as required.
Work flexibly as part of the wider reception and administration team to ensure the practice operates effectively.
Undertake any other reasonable duties appropriate to the role and level of responsibility.
The post holder will be expected to:
Treat every patient with dignity, respect and courtesy.
Communicate clearly and sensitively with patients from a wide range of backgrounds and with varying needs.
Maintain a calm and reassuring approach, particularly when dealing with patients who may be anxious, distressed or upset.
Recognise the importance of confidentiality and ensure patient information is handled appropriately at all times.
Work collaboratively with colleagues to provide a consistent and high-quality patient experience.
The post holder must maintain strict confidentiality regarding patients, colleagues and practice business. All information must be handled in accordance with NHS confidentiality requirements, GDPR, practice policies and relevant legislation.
The post holder must not disclose patient or practice information to any unauthorised person and must ensure that information is accessed only when required for legitimate work purposes.
The Medical Receptionist will work as part of a multidisciplinary practice team and will be expected to:
Develop positive working relationships with colleagues.
Support other members of the reception and administration team during busy periods.
Contribute to a positive and supportive working environment.
Attend team meetings and training sessions as required.
Take responsibility for personal development and maintaining knowledge relevant to the role.
Contribute ideas and suggestions for improving patient experience and practice processes.
The post holder is expected to comply with all practice health and safety policies and procedures and to report any concerns appropriately.
The post holder must also comply with infection prevention and control procedures and undertake relevant training as required.
All staff have a responsibility to safeguard and promote the welfare of children, young people and vulnerable adults. The post holder must understand and follow the practice's safeguarding policies and procedures and raise concerns promptly with the appropriate member of staff.
This job description is intended to provide an overview of the main duties and responsibilities of the role. It is not exhaustive and may be reviewed and amended in consultation with the post holder to reflect the changing needs of the practice.
The successful candidate will be expected to demonstrate a commitment to the values of the NHS and to providing a high standard of patient-centred care.
Person Specification
Qualifications Essential
Prior office experience demonstrating strong organizational skills and professionalism Excellent communication skills with a friendly, energetic demeanor Ability to multitask efficiently in a fast-paced environment Proficiency with basic computer applications and office equipment Strong attention to detail and confidentiality in handling sensitive information
Desirable
Administrative experience in a healthcare or medical office setting is highly desirable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Alvaston Medical Centre
Address 14 Boulton Lane
Alvaston
Derby
Derbyshire
DE24 0GE
United Kingdom
Employer's website https://www.alvastonmedicalcentre.nhs.uk/ (Opens in a new tab)