About this role
Job summary
We are excited to offer two full-time opportunities for experienced and motivated administrators to join our Neighbourhood Mental Health Services as Senior Administrator and Business Support Managers .
In this key leadership role, you will work closely with digital business partner, Associate Director and service managers to provide high-quality business and administrative support that helps services run efficiently and deliver excellent care to local communities. Also you will provide strong administrative leadership across the locality, with a particular focus on performance monitoring, service coordination, and continuous improvement. Providing supervision and development to other members of the administration teams.
This is an excellent opportunity for someone with strong organisational, analytical and people management skills who enjoys leading administrative teams, driving service improvements, and using data to support performance and decision-making. You will play a vital role in coordinating services, overseeing key administrative processes, and developing colleagues within a supportive and forward-thinking mental health service.
Main duties of the job
Provide oversight and monitoring of team's performance.
Extract data from systems such as Power BI and write reports
Receive and process referrals to the relevant clinician and system(s)
Process discharge paperwork and update system(s) accordingly
Provide day to day supervision and monitoring of workload for Band 2 and 3 administrators
Undertake regular managerial supervision and appraisal of administrators within the team
Provide secretarial support to the General manager/service managers, as required, i.e. ESR approvals, diary management, monitoring cover arrangements, arranging agency workers, arranging meetings, DATIX reports etc.
Monitor annual leave requests for manager as required
Troubleshoot IT and other problems as they arise
Manage recruitment process for band 2, 3 and 4 admin vacancies
Undertake project work on behalf of manager such as audit/data collection etc,
Assist with investigations and complaints as required
Type up reports incorporating graphics and tables as required
Arrange specialist workshops and events as required
Type all letters dictated or provided by the team
Book appointments on the patient record system
Answer telephone calls and relay any messages in a timely manner
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Applicants must have the right to work in the UK for the duration of the role.
We look forward to receiving your application!
Job description Job responsibilities
Please check the job description and personal specification document for more information on the requirement for this job.
Person Specification
Application form and interview Essential
NVQ 4 in Business Admin or substantive equivalent experience RSA Typewriting stage II or III or demonstrable competence
Desirable
Shorthand or Speedwriting
Experience Essential
Extensive experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/proceduresProficient use of Electronic Patient records and reporting systems Proficient use of Electronic Patient records and reporting systems Line Management of staff
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Surrey and Borders Partnership NHS Foundation Trust
Address 18 Mole Business Park, Leatherhead, Surrey KT22 7AD
SABP
Leatherhead
KT22 7AD
United Kingdom
Employer's website https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)