About this role
Job summary
The post holder will ensure the effective delivery of the Patient Safety Incident Response Framework (PSIRF), whilst maintaining robust governance, assurance and oversight arrangements for all patient safety incidents reported across the Trust.
Working closely with clinical and corporate leaders, the post holder will lead systems that support incident reporting, learning responses, risk identification, assurance and organisational learning. They will use data and intelligence to identify emerging risks, monitor performance and ensure that learning is translated into measurable improvements in patient care and safety.
The role requires an experienced leader with expertise in patient safety, governance and risk management, supported by strong analytical and digital skills, capable of using data systems and business intelligence tools to provide assurance and drive improvement.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
Lead the operational delivery of learning responses under the Patient Safety Incident Response Framework (PSIRF), ensuring timely, high-quality outputs that drive improvement and learning across the Trust. Work in close collaboration with the Associate Director of Quality for Patient Safety and Risk to ensure the Trust maintains a robust and responsive Patient Safety Incident Response Plan (PSIRP) that aligns with national PSIRF requirements. Oversee the end-to-end governance of learning responses and investigations undertaken under PSIRF, ensuring proportionate responses are delivered, learning is identified and improvement actions are monitored to completion. Ensure that all learning response outputs, including checklists and reports, are of consistently high quality, evidence-based, and aligned with the Trust's PSIRP and broader patient safety strategy. Maintain oversight of the staffing and resourcing of the patient safety response function, ensuring capacity is sufficient to meet demand and that staff are supported and trained to deliver their roles effectively. Ensure that learning responses are integrated into the Trust's wider governance and quality improvement systems, with clear mechanisms for tracking actions, monitoring impact, and sharing learning across the organisation.
About us
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description Job responsibilities
Lead the operational delivery of learning responses under the Patient Safety Incident Response Framework (PSIRF), ensuring timely, high-quality outputs that drive improvement and learning across the Trust. Work in close collaboration with the Associate Director of Quality for Patient Safety and Risk to ensure the Trust maintains a robust and responsive Patient Safety Incident Response Plan (PSIRP) that aligns with national PSIRF requirements. Lead the Trust-wide governance and oversight of patient safety incidents from initial reporting through to closure, ensuring incidents are appropriately triaged, reviewed, investigated, escalated and reported in accordance with Trust policy, PSIRF requirements and national guidance. Oversee the end-to-end governance of learning responses and investigations undertaken under PSIRF, ensuring proportionate responses are delivered, learning is identified and improvement actions are monitored to completion. Ensure that all learning response outputs, including checklists and reports, are of consistently high quality, evidence-based, and aligned with the Trusts PSIRP and broader patient safety strategy. Maintain oversight of the staffing and resourcing of the patient safety response function, ensuring capacity is sufficient to meet demand and that staff are supported and trained to deliver their roles effectively. Ensure that learning responses are integrated into the Trusts wider governance and quality improvement systems, with clear mechanisms for tracking actions, monitoring impact, and sharing learning across the organisation. Responsibility for Staff
Assumes management responsibility for: Patient Safety Managers Mortality and Clinical Harm Lead Quality Information Lead Risk Manager Other Patient Safety staff in the absence of the Associate Director of Quality for Patient Safety and Risk Additional Responsibilities
Act as deputy to the Associate Director of Quality for Patient Safety and Risk, providing visible leadership, strategic support and operational continuity in their absence. Lead and manage the day-to-day delivery of the Trust's patient safety and risk management functions, ensuring effective oversight of incident reporting, triage, investigation, learning responses, risk management and action tracking. Support the Associate Director in the recruitment, induction, appraisal, training and professional development of staff within the Patient Safety and Risk team, fostering a culture of continuous improvement, learning and high performance. Provide expert leadership and direction to the Patient Safety and Risk team, ensuring workloads, priorities and resources are effectively managed to meet organisational and statutory requirements. Quality assure the outputs and deliverables produced by the team, ensuring investigations, reports, learning responses, risk assessments and committee papers are accurate, evidence-based, timely and of a consistently high standard. Oversee systems for monitoring incident trends, investigation quality, action completion, thematic learning, emerging risks and organisational compliance, ensuring timely escalation where concerns are identified. Support the ongoing optimisation of patient safety information systems and reporting processes, ensuring information is translated into meaningful intelligence that supports organisational assurance and continuous improvement. Lead the design, delivery and evaluation of education, training and development programmes relating to patient safety, PSIRF, incident management and risk management, developing resources and presentations tailored to the needs of clinical and non-clinical staff. Prepare and present high-quality reports, assurance papers, dashboards and briefings for Trust committees, executive leadership meetings and Board-level forums, providing clear assurance regarding patient safety performance, risk, investigations, organisational learning and compliance with statutory and regulatory requirements. Provide expert advice and guidance to senior leaders, managers and clinicians on patient safety incidents, investigations, governance requirements, organisational learning and risk management. Work collaboratively with operational, clinical and corporate teams to ensure learning arising from incidents, complaints, claims, inquests and risk reviews is embedded into practice and translated into measurable improvements in patient care. Represent the Trust at external meetings, networks and forums, acting as an ambassador for UHCW's approach to patient safety, organisational learning and risk management, while maintaining awareness of national developments and best practice. Ensure high standards of data quality, validation and governance across all patient safety and risk datasets. Use advanced analysis of incident, harm, mortality and risk data to identify trends, emerging risks and opportunities for improvement. Promote the effective use of digital tools, including incident management systems, Excel-based analysis, business intelligence platforms and reporting solutions, to strengthen organisational oversight and assurance. For further details of the role please see the attached job description.
Person Specification
Qualification/Training Essential
oDegree level education or equivalent experience. oPostgraduate qualification, professional training, or equivalent experience in patient safety, risk management, governance, quality improvement, healthcare management, or a related field.
Desirable
oHealthcare-related professional qualification. oQualification or formal training in patient safety investigation, PSIRF, quality improvement, leadership, governance, or risk management. oManagement or leadership qualification.
Experience Essential
oSenior leadership and management experience within a healthcare or similarly complex organisational environment. oExperience leading patient safety programmes, services, or functions. oExperience of providing assurance regarding patient safety, quality and risk to senior leaders, executive teams and governance committees. oExperience of implementing and operationalising the Patient Safety Incident Response Framework (PSIRF) or comparable patient safety frameworks. oExperience working within risk management and governance environments. oExperience of developing, implementing and monitoring governance, risk and assurance frameworks. oExperience of developing systems, processes, dashboards and reporting mechanisms to monitor performance, risk, compliance and organisational learning. oExperience of analysing and interpreting complex patient safety, risk and quality data to support decision-making and service improvement. oExperience of presenting complex information and providing assurance to senior leaders. oExperience of leading and developing multidisciplinary teams, including recruitment, appraisal, performance management, workforce planning and staff development. oExperience of influencing and engaging staff at all levels of an organisation to deliver quality, governance and patient safety objectives. oExperience of leading change management, service improvement, and transformation programmes. oExperience of developing and delivering training, education and awareness programmes. oEvidence of effective partnership working across clinical, operational and corporate services.
Desirable
oExperience of NHS governance and assurance programmes. oExperience of managing Datix or similar incident and risk management systems. oExperience of working with regulatory bodies and external stakeholders. oExperience of quality improvement methodologies and their practical application.
Knowledge Essential
oExtensive knowledge of patient safety principles, systems-based approaches to safety, and organisational learning. Extensive knowledge of risk management frameworks, methodologies and best practice. oExtensive knowledge of PSIRF and national patient safety policy. oIn-depth understanding of NHS governance, assurance and accountability frameworks. oUnderstanding of the role of Board assurance, committee structures and governance reporting in providing organisational oversight of patient safety and risk. oKnowledge of NHS regulatory requirements and their relationship to patient safety, quality governance and organisational risk. oUnderstanding of Board Assurance Frameworks, corporate risk management and escalation processes. Knowledge of incident reporting, investigation and learning systems. oKnowledge of quality improvement methodologies and their application to patient safety. oUnderstanding of data analysis, performance reporting and the use of intelligence to drive improvement. oAwareness of current and emerging issues affecting healthcare quality, governance and patient safety.
Desirable
oKnowledge of Datix or equivalent risk management software. oWorking knowledge of business intelligence and data visualisation tools. oKnowledge of national patient safety initiatives and wider NHS quality improvement programmes.
Skills Essential
oHighly developed analytical skills, with the ability to assess, interpret, synthesise and communicate complex qualitative and quantitative information from multiple sources. oAdvanced ability to identify trends, themes, risks and opportunities from data and translate these into meaningful actions and assurance. oExcellent written and verbal communication skills, including report writing and presentation of complex information to senior audiences. oExcellent interpersonal and relationship management skills, with the ability to influence, negotiate and challenge constructively. oStrong leadership and people management skills. oAbility to assimilate complex information quickly and communicate key messages effectively. oAbility to work independently and collaboratively across multidisciplinary teams. oStrong organisational skills with the ability to prioritise competing demands and manage multiple deadlines. oExcellent attention to detail and commitment to accuracy. oAdvanced digital and information management skills. oAdvanced Microsoft Excel and data analysis skills, including the ability to manipulate large datasets, identify trends, develop dashboards, produce performance reports and generate meaningful patient safety intelligence. oProficient in Microsoft Office applications including Word, PowerPoint and Outlook. oAbility to develop meaningful performance reports, governance papers and assurance dashboards. Excellent understanding of information governance, record keeping and audit requirements. oAbility to manage challenging, sensitive and complex situations professionally and effectively.
Desirable
oExperience of business intelligence and reporting tools. oAdvanced statistical analysis skills. oExperience of system development, digital transformation or process automation.
Commitment to Trust Values and Behaviours Essential
oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust
Address University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)