About this role
Job summary
Greenway Community Practice is delighted to offer a rare opportunity to join our friendly, supportive and well-established team as an Medical Secretary/ Administrator.
This is an ideal opportunity for an organised, enthusiastic and motivated individual looking to develop their career within primary care. The successful candidate will provide high-quality administrative and medical secretarial support to our clinical and administrative teams, helping to ensure the smooth and efficient running of the practice.
You will provide a varied range of administrative and medical secretarial support, including managing clinical correspondence and referrals, supporting clinicians, processing workflow and accurately read-coding relevant information into patients electronic healthcare records. You will also provide administrative support to our wider multidisciplinary team and liaise with healthcare professionals and other organisations as required.
More than anything, we value your energy and outlook - because we believe a positive, motivated team is key to delivering outstanding care. If youre looking to be part of a fun, dynamic team that genuinely enjoys working together, wed love to hear from you.
Main duties of the job
The successful candidate will provide a high-quality medical secretarial service, supporting GPs and clinicians with the efficient management of patient-related administrative processes. Duties will include preparing and processing clinical correspondence, referrals, reports and other medical documentation.
The post holder will be responsible for processing and tracking referrals, investigations and hospital correspondence, liaising with secondary care providers and other healthcare professionals where appropriate.
The role will also involve monitoring and actioning incoming correspondence, scanning and filing clinical documents, allocating tasks to the appropriate clinician or team member, and following up outstanding actions where required. The post holder will ensure that confidential patient information is handled appropriately and in accordance with practice policies, information governance requirements and data protection legislation.
In addition, the successful candidate will carry out workflow processes and accurately read-code relevant information into patients electronic healthcare records, in accordance with the practices coding policy and agreed procedures. Attention to detail and an understanding of medical terminology will be essential to ensure that clinical information is recorded accurately and consistently.
About us
Greenway Community Practice is located in Southmead, a northern suburb and council ward of Bristol. Filton in South Gloucestershire and the Bristol suburbs of Monks Park, Horfield, Henleaze and Westbury on Trym are on its boundaries.
The area is well served with a range of local parks and sporting facilities. On the Southmead development trust site, where the practice is based, is a vibrant community gym and Cafe. A David Lloyd private gym is located next to our Practice and Horfield Sports Centre is a mile away.
You would be part of a strong and experienced team comprising of 6 partners, 5 salaried GPs, 2 clinical pharmacists, 4 Nurses, 4 HCAs, a Paramedic and a First Contact Physio.
We are very proud to have been rated as Outstanding by the Care Quality Commission and voted 4 times the Best GP Practice in Bristol by our patients in the annual GP patient survey.
We are ranked 65 in the top 100 practices in England and have one of the best patient recommendation scores with 95 percent of patients recommending our service.
We are a popular training practice, engage in regular clinical meetings and invest time to interact with each other on a daily basis.
Job description Job responsibilities
Secretarial
Opening Incoming post, internal and external, date stamp and circulate as appropriate.
Sending outgoing post, internal and external, as required
Typing GP referral letters and general correspondence, using eRs
Typing Agendas and Minutes as required
General typing, such as posters, leaflets, protocols etc., as required.
Liaise with various hospital departments/secretaries regarding patient appointments/results/letters etc. as required.
Use ICE to obtain results/clinic letters/appointment details etc. as required.
Deal with patient enquiries regarding hospital appointments etc.
Maintain the Private Fees Account, keeping a record of requests, responses, and payments in
Deal with requests from Solicitors/Insurance Companies/Employers for Medical Reports, PMA Reports, copies of records etc.; prepare documentation as required; liaise with GPs to ensure a response; complete and send off.
Deal with requests from Insurance Companies or individual patients for medicals; book appointments and liaise with GPs; sendoff reports.
Deal with sundry and private fees payments coming in; enter on Private Fees Account and prepare regularly for banking.
Devise protocols for secretarial duties
Monitor the practice NHS.net email inbox throughout the day.
Review and action incoming emails promptly.
Forward emails to the appropriate staff member when required.
Add patient-related emails to Docman for processing and filing
Person Specification
Qualifications Essential
At least 2 years experience of working in a health care setting At least 1 years experience in a medical secretary role Educated to GCSE NVQ level or equivalent Experience of administrative duties
Desirable
Excellent personal communication skills written and oral Strong IT skills Clear, polite telephone manner Competent in the use of MS Office and Outlook EMIS user skills Effective time management Planning & Organising Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Pro active and able to use initiative
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Greenway Community Practice
Address Greystoke Avenue
Bristol
BS10 6AF
United Kingdom
Employer's website https://www.greenwaycommunitypractice.nhs.uk/ (Opens in a new tab)