About this role
About the team:
The Business Success Team is at the heart of the customer experience. We focus on building long-term partnerships by supporting customers throughout their entire lifecycle. Our team is made up of collaborative, customer-focused, and detail-driven professionals who work closely with Sales, Operations, Service Delivery, Finance, and Technical teams to ensure our business customers receive seamless, high-quality service.
Together, we champion customer adoption, retention, and growth while continuously improving how we support and serve our clients. If you enjoy being the connector between teams, solving problems, and helping customers succeed, this is the place for you.
Who we are looking for:
We're seeking a proactive, technically minded professional who thrives at the intersection of sales and engineering. The ideal candidate excels at translating business needs into clean, implementable solutions and have a talent for presenting complex concepts clearly. If you take ownership from concept to delivery and want to shape customer experiences that drive real business outcomes, this role is for you.
Still interested? Here’s what the role looks like:
As a Technical Sales Consultant, you'll play a critical role in GTA's Business Success Center by providing technical leadership that ensures customer solutions are technically sound, commercially viable, and delivered on time. You'll serve as the technical partner to our commercial teams throughout the entire sales cycle. Other job functions include:
Pre-Sales Technical Support:
• Participate in customer discovery sessions with Account Managers.
• Translate customer business needs into clear technical requirements and recommended solutions.
• Develop and present customer-facing technical materials, solution diagrams, and technical overviews.
Solution Design and Validation:
• Design complete end-to-end solutions for services including:
• Fiber
• Dedicated Internet Access (DIA)
• Ethernet
• Hosted PBX
• Digital TV
• Managed security solutions
• Perform feasibility assessments and partner with Engineering on non-standard builds or diverse routing requests.
• Ensure all solution designs comply with GTA network standards, BSC policies, and best practices.
Quoting and Pricing Inputs:
• Collaborate with the CEC Pricing team to validate cost, margin, and design assumptions.
• Provide technical inputs including drop distances, fiber availability, CPE requirements, IP addressing, and cross-connect needs.
• Support RFP responses with technical write-ups, architecture descriptions, and solution diagrams.
Order Quality and Handoff:
• Own the technical integrity of solutions prior to provisioning.
• Deliver complete technical packages, design summaries, and installation notes to BSC order coordinators and Operations teams.
• Reduce order fallout, redesigns, and scheduling delays through clean, accurate technical documentation.
Cross-Functional Collaboration:
• Partner closely with Sales, Engineering, NOC, and Field Operations to ensure seamless execution of customer solutions.
• Participate in funnel reviews, design checkpoints, and activation readiness discussions.
• Support customer calls, technical presentations, and solution reviews as needed.
General Duties:
• Support continuous improvement of technical sales processes, documentation standards, and solution consistency.
• Perform other related duties as assigned to support business objectives and customer success initiatives.
Candidates must show
• Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.
• Product/Service knowledge: Remains up to date on the latest services and products we provide and has a clear understanding of how each work. Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required.
• Customer centric: Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings. Stays current with knowledge of products clients require and can foresee their future technology needs
• Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.
• Critical Thinking and Problem Solving: Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable.
• Organizational support: Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.
• Technical skills: Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.
• Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.
This is what you need to have:
• High School Diploma or equivalent required; Bachelor’s degree in Information Technology, Engineering, Telecommunications, or a related field preferred.
• Minimum of 3–5 years of experience in technical sales, solutions engineering, network engineering, or a telecommunications-related role.
• Strong understanding of telecommunications and networking technologies, including fiber, IP networking, Ethernet, and voice services.
• Proven experience translating customer requirements into technical solutions and service designs.
• Strong written and verbal communication skills, with the ability to present technical concepts to non-technical audiences.
• Proficiency in technical documentation, solution diagrams, and design summaries.
• Strong organizational skills with attention to detail to ensure order accuracy and quality.
• Must possess a valid Guam Driver’s License and be willing to travel to various locations.
• Must successfully pass a background check and drug screening
Preferred Qualifications
• Experience in a service provider or carrier environment, particularly supporting business or government customers.
• Hands-on experience with Dedicated Internet Access (DIA), Hosted PBX, managed security, and Ethernet services.
• Familiarity with RFP responses, technical proposals, and solution architecture documentation.
• Knowledge of network feasibility analysis, diverse routing, and non-standard builds.
• Experience working with pricing, margin analysis, or cost modeling teams.
• Industry certifications such as CCNA, CCNP, Network+, or equivalent.
• Experience supporting customer-facing technical presentations and executive-level discussions.
If you are still interested and the values below resonate with you, apply today!
GTA Val-You’s:
Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.
Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer
Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.
Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).
Accommodations for Applicants with Disabilities
Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at [email protected] or call us at (671) 644-0300.