About this role
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? We're looking for a curious, pragmatic Business Analyst who thrives on variety and gets energized by solving different problems across the business. You'll be deployed onto ad-hoc initiatives across the company, sometimes for a few days, sometimes for several months, working alongside Project Managers to cut through ambiguity and help teams deliver outcomes that matter. This isn't a checkbox-ticking role. We need someone who asks "why" and "what if," who can flex between deep analytical work and rolling up their sleeves to help the team, and who genuinely cares about understanding the people impacted by the work we do. Core BA activities: Eliciting, analyzing, and documenting business requirements across diverse problem spaces Creating process maps and workflows to visualize current and future states Facilitating workshops and interviews with stakeholders to uncover needs and pain points Translating business needs into clear, actionable specifications for technical and non-technical teams Analyzing data to identify trends, gaps, and opportunities for improvement Conducting stakeholder analysis and managing competing priorities with diplomacy Creating user stories, acceptance criteria, and other artifacts that help teams understand what "done" looks like Gap analysis between current capabilities and desired outcomes Supporting business case development with research, analysis, and recommendations The reality of the role: You'll work across Tech, Product, Finance, HR, Operations; wherever you're needed most One week you might be mapping finance processes; the next, you're spec’ing out requirements for a new communication tool You'll partner closely with Project Managers, often acting as their analytical right hand You'll need to context-switch effectively and pick up new domains quickly Sometimes you'll stretch beyond traditional BA work. We're one team, and we get it done together The mindset that matters: Curious - You dig deeper, you ask why, you want to understand the real problem Open-minded - You don't arrive with "the answer"; you explore possibilities with the team Focused - You cut through noise to identify what actually matters Customer-obsessed - You always think about the people affected by the work whether it be internal or external Flexible - You don't hide behind rigid methodology; you adapt your approach to the problem Collaborative - You believe in "we" over "I" and support the team however needed What success looks like In 3 months: You've successfully delivered on 2-3 different pieces of work across different departments Stakeholders are asking for you by name You've built trusted relationships with Project Managers in the PMO You understand how to navigate the organization and get things done In 6 months: You're seen as a go-to person for complex, ambiguous problems You're confidently operating across all parts of the business You're helping shape how we approach analysis and requirements work in the PMO You're mentoring others and raising the bar for what good looks like