About this role
Build Your Future with Hyphen While Our Clients Build Homes with Your Support.
We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain.
GENERAL DESCRIPTION: Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Consultants work as members of a team or as an individual, providing critical process review, system design and configuration, infrastructure validation, system deployment, and user training as well as product knowledge expertise. The responsibilities of a Consultant are usually performed at a customer site, under close supervision on clearly defined assignments.
Specific duties and responsibilities include:
• Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget. • Provide on-going training and application support for application users. • Develop and maintain quality relationships and communication with project team members through the implementation process. • Adhere to all Hyphen Solutions’ policies and procedures as well as implementation methodology and policies. • Lead HomeFront Sales implementations from kickoff through successful go-live. • Facilitate discovery sessions and business process reviews. • Configure HomeFront Sales environments to align with client workflows. • Assist clients with lot inventory, model setup, option management, pricing, and contract • configuration. • Coordinate project deliverables and milestones. • Conduct User Acceptance Testing (UAT) activities. • Manage up to three concurrent implementation projects. • Deliver virtual and onsite client training. • Train sales teams, sales management, administrators, and project stakeholders. • Provide guidance on implementation best practices. • Develop strong working relationships with client stakeholders. • Support organizational change management and user adoption efforts. • Project Coordination • Maintain implementation schedules and client action items. • Coordinate activities with Project Managers, ERP Consultants, BuildPro Consultants, and Support teams. • Document implementation decisions and project progress. • Escalate risks and issues as necessary. • Go-Live & Post Implementation Support • Assist with go-live planning and execution. • Support customer transition to ongoing support teams. • Participate in implementation retrospectives and process improvements. • Assist with report signoff and enhancement discussions. • Adhere to All of Hyphen Solutions' Policies and Best Practices
Qualifications Industry Experience
• Minimum one (3) year direct residential homebuilding experience in one or more of the following areas: • Sales • Purchasing • Estimating • Construction Operations • Accounting • Design Center Operations • Sales Operations
OR
• Minimum one (3) year experience as a system administrator, software administrator, or power user of a residential construction software platform.
Professional Skills
• Strong customer-facing communication skills. • Experience facilitating meetings and presentations. • Strong organizational and time management skills. • Ability to manage multiple priorities simultaneously. • Ability to travel up to 25%.
Preferred Qualifications Software Experience Strong preference will be given to candidates with experience using:
• HomeFront Sales • HomeFront ERP • NewStar • BRIX Sales Additional Technical Experience
• SAP Crystal Reports experience is highly preferred. • Software implementation consulting experience. • Customer training experience. • Business process documentation experience.
Current HomeFront consultants frequently support reporting discussions, HomeFront Sales configuration, troubleshooting, implementation workflows, training activities, and GuideCX coordination. Education
• Bachelor's Degree preferred in: • Business Administration • Construction Management • Information Systems • Accounting • Related Field
Equivalent industry experience may be considered in lieu of formal education. Success Metrics
Successful candidates will be expected to: Within 6 Months
• Successfully participate in multiple HomeFront Sales implementations. • Conduct customer training sessions independently. • Manage portions of implementation projects with limited oversight. Within 12 Months
• Independently lead a HomeFront Sales implementation from discovery through go-live. • Conduct implementation meetings without requiring a senior consultant to attend. • Manage up to three concurrent implementations while maintaining project schedules and customer satisfaction. • Serve as the primary HomeFront Sales subject matter expert for assigned customers.
PHYSICAL DEMANDS:
• Extensive travel is required for this position, up to 25%.