About this role
Department: Academic Registry Job Posting Details
The Academic Registry is seeking a motivated and service-oriented professional to join our dynamic Registry Systems and Operations (RSO) team. The successful candidate will play a pivotal role in supporting day-to-day IT operations, ensuring smooth system implementations, and delivering high-quality service to our academic community. Key Responsibilities The appointee will be responsible for:
• Providing administrative, operational and technical support for RSO-supported systems, services, classrooms and other assigned facilities; • Handling user enquiries and service requests and providing frontline support to faculty, staff and students; • Supporting classroom and venue operations, including bookings, access arrangements, event setup and on-site technical support; • Participating in system implementation, enhancement and release activities, including User Acceptance Testing (UAT), preparation of test cases, documentation of issues and user feedback, and release verification; • Supporting service-desk operations, issue tracking, follow-up and escalation of system and operational matters; • Preparing and maintaining operational procedures, user guides, support records and other service documentation; • Liaising with Academic Registry teams, Central IT, external vendors, contractors and service providers on system, service, facility and operational matters; and • Supporting service and process improvement initiatives and performing other duties as assigned. Requirements and Key Qualifications Applicants should have:
• A bachelor’s degree with at least 2 years of relevant work experience; • Good computer literacy and proficiency in Microsoft Office / Microsoft 365 applications; • Good organizational, analytical and problem-solving skills, with the ability to manage multiple tasks independently; • Good interpersonal and communication skills, with a collaborative, responsible and service-oriented approach; • Good command of written and spoken English and Chinese, including Cantonese and Putonghua; • Experience in information systems support, service operations, user support, administrative workflows or related areas; • Experience in system testing (or UAT), preparation of test cases, issue documentation and/or system implementation would be an advantage; • Familiarity with service-desk/ticketing systems and preparation of operating procedures, user guides or other service documentation would be desirable; and • Experience in institutional Registry/Student Information Systems, vendor coordination, AV/classroom technology or event-support operations would be an advantage. The successful candidate will work outside normal office hours, including weekends, and at the main campus or other designated off-campus locations as operational needs arise. (Duration: 2 years) Starting salary will be commensurate with qualifications and experience. Fringe benefits including annual leave, medical and dental benefits will be provided. A gratuity will be payable upon successful completion of contract. Please apply on or before: 23 October 2026.
Review of applications will continue until the position is filled. (Information provided by applicants will be used for recruitment and other employment-related purposes. Applicants should read the Personal Information Collection Statement before submission of application.)
HKUST is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.