About this role
High Point University is currently seeking a full-time Building Access Technician. This is a technical position that is very customer service focused. The selected applicant will learn to build and maintain Airtable sheets, program CCURE schedules and maps, and other various programming as needed.QUALIFICATIONS:
Education:
• High school diploma or GED required
Experience and Training:
• Minimum 18 years of age • No felony convictions • Experience in CCURE 9000 or similar integrated access control application preferred • Experience with Video Edge/Victor or similar integrated video application preferred
Knowledge, Skills, Ability:
• Strong interpersonal and customer service skills • Ability to multi-task • Ability to handle stressful situations effectively • Ability and willingness to work nights, weekends and holidays
ESSENTIAL FUNCTIONS: - Open and operate the Wanek Security Services Center (SSC) desk: o Provide quality customer service o Assist the public with general knowledge o Provide maps and ponchos to campus
- Provide access to personnel on campus: o Take headshot photographs of all new personnel and students o Create HPU Passports through CCURE o Replace Lost HPU passports and charge appropriately o Troubleshoot, fix, and/or replace damaged/malfunctioning HPU passports. o Assign clearances upon request to spaces on campus through email/Airtable
- Maintain Card Printers/encoders
- Parking decals o Assign parking decals in CPARK and CCURE o Enforce policy on assigning appropriate decals and number of decals. o Assign temporary decals
- Lost and Found o Intake lost items o Record inventory in Smartsheet o Return items to appropriate owner and record chain of custody
- Safekeeping o Maintain backup keys to multiple spaces on campus, golfcarts, escalators, contractor/Fire keys etc. o Backup drop-offs point for Mailroom for large items, deliveries, mail for Prime, etc.
- Upkeep CCURE o Learn and upkeep a system that has operated for over 15 years o Organize CCURE and create efficient access systems o Create and modify clearances as needed o Communicate with outside departments to match access needs o Create and maintain portals for outside department use o Troubleshoot access issues around campus and find fixes within software o Adjust and create scheduled events to automatically unlock doors and other functions around campus o Create and monitor Door alarms for card accessed doors on campus o Generate automated or manual reports for space owners or department heads o Generate new ideas to utilize CCURE to optimize campus security, accessibility, and efficiency. o Create and maintain interactable maps that show door and alarm locations around campus. o Maintain programming of over 1k doors on campus o Create and implement secure areas and alarm systems on campus
- Campus Requests o START forms – program door access for events based on digital forms o Approve or deny access requests based on credentials
- Website o Build and maintain website links for various access points that are used across campus
- Special Events o Staff basketball games, concerts, etc. to provide quick access requests to ensure smooth operations o Staff orientations to ensure the next day passports for incoming students.
- Contractor Services o Provide coverage for Contractor Services office when needed o Grant access to contractors and vendors o Build profiles for new vendors or service providers o Provide vests and parking passes o Hand out assigned keys upon verification of identity
ACCOUNTABILITY: - Ensures the safety and well-being of the HPU community
For more information regarding this position, please contact Linda Hodgson, Manager of Information and Applications at lhodgson@highpoint.edu.