About this role
Location: US-FL-Florida-Virtual Pay Rate: Salary - Salary Plan, 95,000.00 USD Annual Work Shift:
Job Description
We’re looking for a friendly, compassionate leader to join our aviation services team!
Lead a goal-oriented support services department to create a team that is productive, efficient, and rewarding. Your goal is to build a service-minded team where people enjoy coming to work and collaborating to achieve the department’s goals and objectives. Responsibilities
• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Demonstrate continuous ability to maintain and/or improve customer satisfaction
• Lead and manage team member recruiting, training, development, and assignments
• Perform daily inspections and assessments and coach and counsel team members
• Collaborate with department, facility, and company leadership to achieve goals
• Execute, maintain, and monitor quality control systems and budgets
• Deliver excellent service and provide service recovery when service hiccups occur
• Manage invoicing, vendor relationships, planning, supplies, status reporting, and contract administration
• Proactively identify issues and threats and coordinate with leadership to effectively support service and communicate with the customer
• Prepare for and effectively manage irregular operations and emergency situations
Skills
• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
• 5+ years of customer service management experience in an operation that is equivalent in size and scope to the customer
• High school diploma/GED required; bachelor’s degree preferred
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Computer skills including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities
Not Required But a Big Plus
• Experience working in an airport/aviation industry
• Proficiency in languages other than English, especially Spanish
What We Offer
• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training
Important to Know
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
Who is HHS HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies. We are quickly expanding our presence in the Southeastern United States, and we are looking for a high-performing industry professional who is looking to take ownership of our Southwestern operations.