About this role
Key Responsibilities: Cloud Infrastructure & Architecture
• Architect, deploy, configure, and support cloud infrastructure on Azure, AWS, and other public clouds for high availability, performance, and security. • Lead migration of on-premise customer environments to hosted cloud platforms, targeting completion milestones aligned with signed customer commitments and pipeline forecasts. • Implement and maintain security measures including identity management, network segmentation, and compliance controls across cloud environments. • Configure secure integrations with external services (OAuth, Microsoft 365, GSuite, third-party applications). • Optimize cloud resource utilization and cost efficiency, with measurable cost-per-environment targets. Automation & Scalability
• Develop and maintain Infrastructure-as-Code using Terraform, Ansible, and/or Puppet to enable scalable, repeatable environment provisioning. • Build toward a fully automated CI/CD pipeline for deployment and monitoring, reducing manual provisioning time by a measurable target (to be established within first 90 days). • Create automation scripts (Python, Bash, PowerShell) to eliminate repetitive infrastructure tasks. Technical Support & Customer Engagement
• Serve as primary technical support liaison for hosted and on-premise client environments, delivering resolution within defined SLAs. • Diagnose and resolve complex customer infrastructure issues across server operating systems (Linux, Windows) and database platforms (SQL Server, MySQL, PostgreSQL, Oracle). • Document all customer requests, diagnostic steps, and resolutions thoroughly and consistently. • Communicate progress and status to internal and external stakeholders with frequency and clarity. AI Strategy & Adoption
• Leverage AI-assisted coding tools (e.g., GitHub Copilot, Claude Code) to accelerate IaC development, scripting, and troubleshooting workflows. • Build and maintain AI-enabled knowledge bases from existing company knowledge resources, supporting the BU's AI-DLC Level 2/3 roadmap toward customer-facing agents and adjacent software modules. • Ensure responsible use of AI tools in all internal and customer-facing contexts, specifically regarding data privacy, PII protection, and intellectual property. • Identify and document at least 2 AI-driven workflow improvements within the first 90 days, with estimated hours saved. Incident Response & Systems Administration
• Provide priority assistance in containment and remediation during cybersecurity incidents. • Perform general systems administration including installation, configuration, maintenance, system audits, backups, and patch management. Qualifications:
• 5+ years of experience in a System/Cloud Administrator role. • Demonstrated proficiency with Azure and AWS cloud platforms, including environment architecture and deployment. • Experience with database platforms: Microsoft SQL Server, MySQL, PostgreSQL, and/or Oracle. • Strong knowledge of networking concepts and technologies. • Working proficiency across Linux and Windows server operating systems. • Experience with Infrastructure-as-Code tools (Terraform, Ansible, or Puppet). • Demonstrated proficiency with AI prompting and working knowledge of LLMs, including when to use them and when not to, with specific attention to privacy and IP considerations. • Ability to manage competing priorities, triage by urgency, and drive issues to resolution independently. Preferred Qualifications:
• Proven hands-on experience architecting multi-tenant or multi-customer cloud environments. • Strong scripting skills in Python, Bash, and/or PowerShell. • Experience with containerization (Docker) and orchestration (Kubernetes). • Familiarity with CI/CD pipeline design and DevOps practices. • Cloud certifications (Azure, AWS) from tier-one providers. • Experience in a customer-facing technical support role with SLA accountability. • Prior experience applying AI tools to infrastructure automation or knowledge management workflows.
Salary range: $75,000 - $85,000 CAD per year.