About this role
Responsibilities:
• Contact healthcare providers via phone, fax, email, or web portals to request medical records. • Follow up on pending requests to ensure timely receipt of required documentation. • Verify the completeness and accuracy of received medical records. • Maintain detailed records of retrieval activities and status updates in client systems. • Communicate with provider offices and internal teams regarding record status and discrepancies. • Ensure compliance with HIPAA, client policies, and data privacy regulations. • Meet daily productivity, quality, and turnaround time targets. • Escalate unresolved issues, missing records, or provider concerns as appropriate. • Perform data entry and document management activities with a high level of accuracy. • Support process improvements and operational initiatives as required.