About this role
What you’ll do
• Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries. • Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner. • Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services. • Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations. • Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls. • Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning. • Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities. • Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency. • Implement Self-Service Password Portal for users to manage their own passwords • Identify when software or technical issues should be escalated to development and provide clear supporting details. • Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.
What we’re looking for
• Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience • Some knowledge of AP and payroll processes, human resource management workflows. • Excellent interpersonal, customer service and written and oral communication skills • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone. • Strong work ethic and self-starter, ability to work independently and as a team player. • Strong analytical, troubleshooting, and problem-solving abilities • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment. • Positive, professional, and solutions-oriented approach
Competencies: • Action Oriented • Approachability • Customer Focus • Communicative • Strong Listening Skills • Patience • Peer Relationships/Team Player • Technical Oriented and Adaptability
Required Qualifications:
• Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support. • Basic knowledge of Microsoft Outlook, Teams, Word and Excel. • Prior knowledge of ProSoft a plus, but not required.
What will make you stand out
• Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows • General experience in accounts payable, HR/payroll systems support • Some basic accounting knowledge • Creating training videos • Updating User Guides • Accounting knowledge will set a candidate apart
Salary: $70,000 - $100,000 USD per year.