About this role
Regional Operations & Business Support Manager Status: Regular, Full time Location: Burnaby, British Columbia
Job Description
We are looking for an experienced and highly organized Regional Operations & Business Support Manager to join our team. This is a key role supporting regional leadership and branch operations, with responsibility for pricing, inventory, systems, reporting, operations, and continuous improvement.
MAIN RESPONSIBILITIES:
• Implement and oversee the region's pricing strategy, including customer price matrices, supplier pricing, rebates, and margin opportunities. • Provide operational and financial support to the VP and regional management team. • Serve as a subject matter expert in P21, supporting teams with system functionality, reporting, and operational processes. • Lead and support the regional operations team and oversee the operations of the regional Small Distribution Centre. • Manage and analyze inventory, including discrepancies, write-downs, physical inventories, SKU creation, costs, supplier returns, and reconciliations. • Prepare and analyze key business reports, including monthly commission reports, inventory analytics, operational reporting, and business performance reporting. • Use Power BI and advanced Excel to provide meaningful business insights and support decision-making. • Support regional and branch planning, freight negotiations, vendor relationships, and cost-management initiatives. • Review operational expenses, supplier invoices, pricing, and inventory activity for accuracy and identify opportunities to reduce costs. • Support the eCommerce business, including increasing customer engagement and helping customers navigate the platform. • Coordinate regional marketing initiatives and support branch merchandising. • Provide training and support to employees on systems, operational processes, and best practices. • Support administrative and inside sales teams with procedures, back orders, key accounts, and system-related needs. • Oversee Health & Safety policies, procedures, and training within the region. • Coordinate and track employee vacation and time-off requests. • Promote continuous improvement, professional development, teamwork, and operational excellence. • Maintain current knowledge through vendor training, educational opportunities, and industry development. • Conduct all activities in accordance with Company policies, procedures, and core values.
REQUIREMENTS:
• Minimum five (5) years of industry experience preferable, or a combination of relevant experience and education • Experience in operations, distribution, supply chain, business administration, or a related field. • Strong analytical, organizational, and problem-solving skills. • Advanced Microsoft Excel skills and proficiency with Microsoft Office. • Experience with Power BI and ERP/CRM systems; P21 experience is an asset. • Strong understanding of pricing, inventory, purchasing, and financial processes. • Excellent communication and interpersonal skills. • Ability to manage multiple priorities and work effectively with leadership and cross-functional teams. • A proactive, solutions-oriented approach with a strong focus on accuracy, efficiency, and continuous improvement. • A professional, ethical, and collaborative approach to leadership and business. • Ability to address problems and opportunities for the company.
What’s in it for you We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities. What sets us apart is our:
• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.