About this role
Job Description
WHAT YOU’LL BE DOING: May include, but not limited to:
• Selection, training, coaching of staff in alignment with company values
• Establishing high standards of service excellence, monitoring guest/employee interaction on a daily basis
• Direct and organize activities in the restaurant, banquets and kitchen
• Communication and implementation of all processes as set forth by management
• Ability to handle various levels of business volume in several locations at the same time
• Understanding of the basic fundamentals of fiscal responsibility
• Strong ability to build relationships with internal and external customers
• Deliver exceptional customer service
• Be able to work in a fast, paced environment
• Must be highly focused and detail oriented
ESSENTIAL JOB RESULTS:
• Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization Continuously improving people processes and talent base • Communicates and reinforces values, strategies, and objectives • Planning, monitoring, and reviewing department and organization structure and results • Develops motivating reward systems • Sustains a climate for achievement and information sharing; providing professional growth opportunities • Develops and Executes Approved Business Plan by identifying profitable opportunities • Conducts SWOTs analysis • Recommends competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement • Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections. • Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes • Coordinates actions with sister units, Unit Manager and General Manager • Builds High Value Company Image by inspiring employees to embrace a high value added mindset • collaborates with customers, government, and community organizations • Enforces ethical business practices • Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the team observing associate/ guest interactions daily • Visits with each guest to ensure guest satisfactions • Conducts daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement. • Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards • Monitors customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions. • Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry. • Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.
WHAT YOU NEED FOR THIS POSITION:
• Driven by purpose, mission, values, and has sense of urgency
• Able to work closely with staff through strong communication and verbal skills
• Able to stand for long periods of time, up to 10 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks