About this role
.
Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. .
Hourly Range: $19.91 - $24.88
Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
• Liaison with dispatch in Operations regarding delays in bus, rail and ferry operations. • Handles closing of CAF complaints sent to Operations and tracks complaints past due over 10 days for response. • Responds to customer inquiries on routes, schedules, fares, and other HRT services with complete information and recommendations of HRT products to meet customers' needs. • Answers telephone inquiries, providing information on routes, schedules, fares, and other information about HRT services. • Updates route information, customer alerts and transit information. • Process and respond to customer complaints and inquiries. • Provide departmental clerical needs to include word processing and spreadsheets. • Operate transit master ACS and CAS system. Responsible for providing premier customer service to internal and external customers while handling calls related to customer service department functions. • Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures. • Performs other duties as required. .
. Non-Exempt.
HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email careers@hrtransit.org.