About this role
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Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. .
Hourly Wage: $22.00
Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service. • Maintain an awareness of transit and route information. • Accurately maintain all cash and media. • Assist and answer customer requests. • Enter all media from register into the tally program. • Maintain supplies and route schedules are stocked. • Any other tasks as assigned from time to time by any manager. • Process and respond to customer complaints and inquires. • Answer telephone inquiries, providing information on routes, schedules, fares and other information about HRT services. • Responsible for reviewing, implementing, and updating Emergency Operations Procedures relating to customer service. • Update consignment and complete weekly audits. • Process Half Fare Id’s and maintain Half Fare database. • Process and respond to customer complaints and inquiries. • Provide departmental clerical needs to include word processing and spreadsheets. • Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures. • All other duties as assigned. .
. Non-Exempt.
HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email careers@hrtransit.org.