About this role
How you can make an impact
• Perform precise calibration, repair and maintenance on customer pipettes, ensuring they meet defined performance and quality standards.
• Complete all services with high attention to detail, accurately documenting work performed and results in the required systems.
• Ensure that all service activities are recorded with the correct level of detail and in a timely manner so that invoicing and Quality Management System requirements are fully met.
• Monitor and address all system needs related to each service order (status updates, parts, documentation) to keep workflows smooth and traceable.
• Provide clear updates to customers and stakeholders on service status, findings and next steps, helping them plan their lab work with confidence.
• Support continuous quality and process improvements by flagging recurring issues, anomalies or improvement ideas from your day‑to‑day work.
What sets you apart
• Bringing a high school diploma or GED equivalent as a minimum; an associate degree (A.A.) or equivalent from a two‑year college or technical school is preferred.
• At least 1–2 years of relevant technical or customer experience (e.g. sales, service, lab support) or equivalent military training plus 1–2 years of relevant experience.
• Strong attention to detail and a careful working style that ensure calibrations, repairs and documentation are accurate and complete.
• Technical aptitude and willingness to learn: you are comfortable working with small precision instruments and following defined procedures.
• Basic familiarity with business or service systems (or the ability to learn them quickly) to document work, close orders and support invoicing.
• Good communication skills that enable you to provide clear, professional updates to customers and internal stakeholders.
• A reliability‑focused mindset: you take responsibility for your work, follow quality and safety guidelines and keep commitments.
What we offer
• 1st shift: Monday - Friday 7:00am - 3:30pm.
• We value your contribution. An hourly wage in the range of $21–$23, plus bonus eligibility, recognizes your role in ensuring accurate, reliable pipettes for our customers.
• Purpose and impact. Your work directly supports scientists and lab professionals, contributing to improving the human living condition.
• Comprehensive benefits. A competitive total rewards package, including health, financial and education benefits, supports you in different stages of life.
• Skill development. Opportunities to deepen your technical skills in calibration, repair and quality documentation and to grow within our service organization.
• Direct impact on the business. High‑quality, efficient calibration service strengthens customer satisfaction and loyalty.