About this role
How you can make an impact You will support the Service team in installing, maintaining and servicing manual liquid-handling devices and pipettes. This role will provide hands-on exposure to laboratory equipment, customer service, calibration processes and service-business operations while helping customers keep their instruments reliable and fit for use.
• Support the installation of manual liquid-handling devices at customer sites under the guidance of experienced Service Engineers.
• Assist with breakdown service activities for liquid-handling devices, including basic inspection, troubleshooting and corrective service actions.
• Assist with preventive maintenance and routine servicing of liquid-handling devices and pipettes.
• Support pipette repair activities, including inspection, cleaning, disassembly, assembly and functional checks as required.
• Assist with pipette calibration activities in accordance with defined procedures and quality requirements.
• Maintain accurate records of service visits, maintenance activities, repairs and calibration work.
• Support the generation of service revenue through billable service activities and assist with payment collection follow-up when required.
• Communicate professionally with customers regarding service visits, schedules, requirements, action plans and pending activities.
• Assist in preparing and sending service proposals in coordination with the Service and Sales teams.
• Support customer presentations, product demonstrations and basic user guidance under supervision.
• Work closely with the team to support customer requirements and service opportunities.
• Assist in collecting and sharing market feedback, including customer needs, product observations and service-related opportunities, with management.
• Support revenue management activities by maintaining updated records of service opportunities, proposals, invoices and pending payments.
• Assist with complaint management by recording customer concerns, coordinating follow-up and supporting timely resolution.
• Execute assigned tasks systematically and meet defined productivity, throughput, quality and service standards.
• Complete service reports and other documentation accurately and on time.
• Follow all company safety procedures, quality requirements, service processes and reporting standards.
• Demonstrate willingness to learn new products, technical procedures and customer-service practices.
What sets you apart
• Freshers and candidates seeking an apprenticeship are encouraged to apply.
• Diploma, ITI, B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation Engineering or a related technical discipline will be preferred.
• Interest in laboratory equipment, precision instruments, technical service and customer support.
• Basic understanding of mechanical, electronic or instrument-handling concepts will be an advantage.
• Willingness to learn pipette operation, maintenance, repair and calibration procedures.
• Systematic and disciplined approach to completing assigned tasks.
• Ability to follow technical instructions, safety procedures and standard operating practices carefully.
• Good attention to detail when handling pipettes, liquid-handling devices, tools and service records.
• Customer-focused attitude with clear and professional communication skills.
• Dedication to work, punctuality, reliability and timely reporting of activities.
• Ability to work collaboratively with Service, Sales and Branch teams.
• Basic knowledge of Microsoft Office and willingness to learn CRM and service-reporting systems.
• Ability to meet defined productivity, throughput and quality norms.
• Willingness to travel to customer locations as required.
• Demonstrated interest in contributing to team and organizational goals.
What we offer
• Hands-on technical learning. You will gain practical experience in the installation, maintenance, repair and calibration of manual liquid-handling devices and pipettes.
• Structured development. You will learn through on-the-job training, guidance from experienced Service Engineers and exposure to defined service procedures.
• Customer-facing experience. You will develop professional communication, customer-service and presentation skills through supervised customer interactions.
• A strong foundation for growth. You will build the technical and commercial skills needed to progress toward a Service Engineer role.
• A collaborative environment. You will work with Service, Sales and Branch teams in a supportive, learning-focused workplace.
• Purpose and impact. You will help laboratories maintain reliable liquid-handling equipment that supports accurate and consistent scientific work.