About this role
Ensign is hiring ! This position is for 2025 intake. Longer internship preferred.
Key Responsibilities:
• Onboarding of New Client, to assist CSM in: • Consolidating contractual requirements (SOW) • Scheduling and coordinating kick-off meetings (both internal and with client) • Minutes taking • Assist to maintain accurate records, tracking progress and client requests
• Existing Client, to assist CSM in: • Scheduling and coordinating monthly/ad-hoc meetings • Minutes taking • Assist to maintain accurate records, tracking progress and client requests • Assist in project management matters • Assist in monthly report drafting and contextualizing
• CSM Team, to assist team in: • Attending CSM bi-weekly Cadence as the minutes writer to have a better understanding of CSM work • Updating of existing CSM team’s documents (SOP, Client Profile Sheet) • Identifying and suggest improvements to the current CSM’s team processes, before assisting in documenting best practices and creating SOP • Collecting client’s feedback to identify common issues and opportunities for enhancing existing process • Log extraction for specific clients