About this role
Job Posting Title: Sr Software Engineer I Req ID: 10149758 Job Description: The Walt Disney Company is seeking a skilled and motivated Software Engineer to join the ServiceNow ITSM & CMDB team within Enterprise Technology. This team supports Disney’s internal technology operations by building platforms that enable efficient service management and configuration tracking across the enterprise. As a Software Developer, design, develop, and implement IT Service Management solutions on the ServiceNow platform. The ideal candidate will have strong technical expertise in ServiceNow development and a deep understanding of ITSM processes and best practices. Key Responsibilities
• Develop and customize ServiceNow ITSM applications including Incident, Problem, Change, and Request Management • Design and implement workflows, business rules, UI policies, and client scripts • Create custom applications and modules to meet specific business requirements • Configure ServiceNow platform components including forms, lists, reports, and dashboards • Integrate ServiceNow with third-party systems using REST/SOAP APIs and web services • Develop and maintain update sets for application deployment across environments • Collaborate with stakeholders to gather requirements and translate them into technical solutions • Perform testing, debugging, and performance optimization of ServiceNow applications • Create and maintain technical documentation and user guides • Provide ongoing support and maintenance for existing ITSM implementations Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or related field • 5+ years of experience in ServiceNow development and administration • Strong knowledge of ServiceNow ITSM modules and processes • Proficiency in JavaScript, HTML, CSS, XML, and JSON • Experience with ServiceNow scripting including server-side and client-side scripting • Knowledge of ITIL framework and IT service management best practices • Experience with ServiceNow integration technologies (REST, SOAP, Web Services) • Understanding of database concepts and SQL • ServiceNow Certified System Administrator (CSA) certification preferred Preferred Qualifications
• ServiceNow Certified Implementation Specialist (CIS) in ITSM • Experience with ServiceNow platform development tools and methodologies • Knowledge of Agile/Scrum development practices • Experience with version control systems and DevOps practices • Strong analytical and problem-solving skills • Excellent communication and collaboration abilities
Job Posting Segment: Enterprise Technology and Data Job Posting Primary Business: Enterprise Technology International Primary Job Posting Category: Software Engineer Employment Type: Full time Primary City, State, Region, Postal Code: Bangalore, India Alternate City, State, Region, Postal Code:
Date Posted: 2026-05-04