About this role
Job Description: Title: Peer Liaison Classification: Non-Exempt Wage: 19.07/hour
Scope of Position: Enhance engagement and provide overall support to peers participating in the PA CareerLink workforce services available through the Bartram Choice Neighborhoods Initiative. Responsibilities
• Build and develop relationships through ongoing meetings with participants • Attend CNI People team and resident council meetings as appropriate • Utilize learned techniques to deliver customer-focused and customer driven goal planning • Meet with Community Workforce Connector twice a week to discuss customer engagement best practices and those actively in services • Engage customers both on-site and through email/phone/text to sign them up for PA CareerLink workshops, resume support, and job matching. • Conduct outreach to increase enrollments, received services, and to capture outcomes such as training enrollment/completion and job attainment. • Maintain timely and complete documentation of interactions with participants • Collaborate effectively and communicate proactively with staff and participants • Create and maintain an environment that promotes opportunities for quality interaction • Establish clear expectations and encourage participant accountability • Model positive, respectful, and professional behavior in all situations • Demonstrate positive, pro-social interactions with participants, staff and community representatives • Use language reflective of a commitment to diversity; demonstrate cultural competence • Demonstrate allegiance to the policies, procedures and expectations of EDSI as well as partner agencies • Other duties as assigned Education and Experience Requirements
• Must be a resident of Philadelphia Housing Authority • Demonstrated telephone and written communication skills • Ability to work virtually and in-person required • Comfortability with using Office365 and video conferencing required • Able to demonstrate a positive professional attitude • Customer Service skills required EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.