About this role
Job Description: FIT Representative Part Time Salary: $23,004.80/year This is a part time position 20 hours/week Hours are Monday - Friday, 10am - 2pm
Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
Scope of Position: Determine participant eligibility and facilitate enrollment into WIOA ADW, Youth, WP, WT, SNAP E&T, and Reemployment Assistance programs. Provide excellent customer service and promote all Career Center services.
Essential Functions:
• Promote all programs and services available to customers/job seekers
• Determine program eligibility and accurately complete required documentation for enrollment
• Coordinate overall online and in-person intake, assessment, and orientation process
• Ensure applicant understands the parameters that specific program offers
• Demonstrate, maintain, and communicate programmatic policies and procedures
• Provide referrals as needed to local partnering agencies through partner referral portal
• Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers’ plans
• Coordinate customer participation in program specific activities
• Provide overview of available job search resources, workshops, and orientations
• Responsible for facilitating one-on-one appointments for resume support as needed
• Provide clear guidance and expectations of customer program participation
• Input data collection and update all progress in program designated data tracking systems
• Maintain organized database of customers and keep detailed documentation of all contacts
• Serve as an initial point of contact for walk-in customers
• Conduct orientation and various workshops for new and existing customers, as needed
• Maintain and submit program required reports as assigned for designated programs
• Share information with appropriate staff and/or funding agencies
• Ensure that positive outcomes and goals are met as required by contractor
• Work with the team on implementing processes that increase positive customer engagement
• Support CSCR satellite locations, as needed
• Represent EDSI and CSCR at events such as job fairs, info sessions, and partner trainings
• Other opportunities as available
Education and Experience Requirements:
• Experience in recruitment, customer service, and/or placement services
• Bachelor's degree is preferred, or an acceptable combination of education and experience
• Excellent communication, analytical and interpersonal skills
• Bilingual (Spanish) preferred
• Proficient in Microsoft applications
• Comfortable presenting information and educating small groups
• Ability to provide optimal customer service and advocacy using a customer-centered approach
Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support! EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen. EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.