About this role
Job Description: Scope of Position · Greet and assist jobseekers, employers and agency visitors; provide administrative support to staff and customers in need of basic CareerLink services. Salary: $45,000 Essential Functions
• Welcome visitors in a prompt and friendly manner, directing them to appropriate area, services or staff • Provide PA CareerLink information in a knowledgeable and pleasant manner • Direct visitors to available onsite partners and resources as appropriate • Responsible for customer activity through sign-in, workshops and activity registrations • Provide prompt, accurate transfer of messages and information from the front desk to appropriate PA CareerLink staff • Retrieve login information for individuals to access the PA CareerLink website • Answer and direct calls on the PA CareerLink multi-line telephone system • Provide basic services statistics and reporting to monitor customer activity • Support staff in the collection and verification of program requirements and needed documentation • Perform data entry and provide clerical support • Open and disburse mail to appropriate staff mailboxes • Prevent unauthorized persons from entering the agency • Manage office supplies • Other opportunities as available Education and Experience Requirements
• Excellent communication and interpersonal skills • Customer Service experience required • Bilingual in Spanish required • Experience in answering inquiries in a courteous, efficient and professional manner • Proficient in Microsoft Office and basic computer skills EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.