About this role
Thank you for considering a career at Bon Secours Mercy Health! 

Scheduled Weekly Hours: 40

Work Shift: 8pm to 5am (Philippines)

Job summary The Enterprise Resource Planning (ERP) Center of Excellence Manager provides strategic leadership, operational oversight, and governance across enterprise ERP competencies including Master Data Management & Reporting, End User Support, System Configuration, and ERP System Enhancement Management. This role ensures standardized processes, system integrity, and scalable ERP capabilities in support of enterprise Finance, Supply Chain, and Human Resources while driving continuous improvement and platform optimization.
Essential functions
• Provide overall leadership, direction, and governance for ERP operations across multiple functional towers, ensuring alignment with GBS strategy, enterprise priorities, and platform roadmaps.
• Manage and develop a team of ERP leaders, professionals, setting goals, reviewing performance, and supporting career development
• Lead continuous improvement initiatives within ERP operations including automation, standardization, and efficiency gains
• Act as the ERP leader by driving the organization’s strategy to support the goals and objectives while ensuring alignment with global standards and practices.
• Serves as a subject matter expert and resource to employees and customers, demonstrated by workplace visibility and knowledge of issues, systems, and standards.
• Establish and enforce enterprise standards for ERP configuration, master data governance, reporting integrity, and enhancement intake to ensure accuracy, consistency, and audit readiness.
• Oversee system configuration and integration activities across finance, supply chain, and HR modules, ensuring changes support operational requirements and do not disrupt downstream processes.
• Partner with enterprise stakeholders, including but not limited to IT, Finance, Supply Chain, and Human Resources to translate business needs into scalable ERP solutions and system improvements.
• Ensure end-user support models, integration monitoring, and defect resolution processes meet service expectations and drive platform adoption.
• Lead system testing, upgrades, data conversions, and reporting enhancements while minimizing operational disruption and ensuring change readiness. Represent the ERP team in transformation initiatives, new technology implementations, and ERP process integration projects.
• Track and report on ERP performance metrics, enhancement throughput, data quality, and operational risks, escalating issues as needed.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education
• Bachelor’s degree in Computer Science, IT, Data Management or other related field (required)
• Master’s degree in Computer Science, IT, Data Management or other related field (preferred)
Experience
• 7 years of progressive experience with ERP systems or enterprise systems experience (required)
• 5 years of experience leading multidisciplinary teams within an ERP or shared services environment (required)
• 5 years of experience leading people leaders (required)
• Experience with system governance, master data, reporting, integrations, and platform enhancements (required)
• Experience supporting large‑scale ERP platforms within healthcare or similarly complex regulated environments (preferred)
Skills and abilities
• Teamwork
• Conflict resolution
• Active listening
• Relationship building
• Adaptability
• Influencing without authority
• Decision-making under ambiguity
• Emotional intelligence
• Change management communication
• Stakeholder management
• Time prioritization & organization


As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities
Benefits may vary based on employment terms and role. 

Department: Supply Chain - Procurement/Finance - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.
All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.
We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.
If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at mnl.recruitment@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.