About this role
Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
Cygnet Health Care is one of the UK’s largest independent providers of mental health care. Cygnet is looking to appoint a Credit Controller to join our growing Head Office Finance team based in Kingshill office.
Please note this is a 12 months’ FTC covering Maternity Leave.
Purpose of the role:
This is a role within the Healthcare Credit Control team as a Credit Controller working on the FT ledger. This role ensures all revenue is collected in a timely fashion on a high volume/high value ledger and dealing with the associated queries that come up.
Responsibilities will include but are not limited to:
• Chasing debt by email and sometimes phone. You will have a set of accounts to chase, and ensure all invoices are chased and paid in accordance with our payment terms. • Ensuring overdue debt is kept to a minimum with clear status notes and plan on next steps. • Dealing with a high level of complex queries and following the query resolution and escalation process. • Raising credit requests in line with the credit note policy in a timely manner. • To identify any potential delays or high-risk issues on an account and discussing this with the Senior or Credit Control Manager. • To attend weekly 1:1’s with the team manager to go through a debtor review, ensuring the monthly cash targets are being achieved. • Good eye for reconciliation and analysis of large groups of data. • Building good relationships with customers and ensuring an efficient service is being delivered. • Being able to manage and prioritise your workload in a busy environment. • Supporting all team members when necessary and during key financial periods.
Experience
• 2 - 3 years’ experience of credit control is desirable. Also experience of accounts receivable procedures would be beneficial. • Working with large data sets, comfortable with manipulating excel spreadsheets.
Strengths
• Attention to detail. • Curious approach to tasks and queries. • Accuracy with large data sets. • Microsoft Office applications. • Ability to prioritise own workload and thrives on ownership. • Persistence and determination.
Qualities
• Team Player. • Strong communication and relationship-building skills to handle challenging customers conversations and internal queries.
• A willingness to learn • Strong communication and relationship-building skills to handle challenging customers conversations and internal queries.
Why Cygnet? We’ll offer you…
• Salary of £33,000 per year • Hybrid working with 2 days in the office and 3 days WFH • Strong career progression opportunities • Expert supervision & support • Employee referral scheme • Contributory pension scheme • “Cycle to work” scheme & employee discount savings • Blue Light discount card • 25 days annual leave plus an additional paid birthday & anniversary day leave.
Please note, successful candidates will be required to undergo an enhanced DBS check.
What next?
If you care about making a difference – we want to talk to you.
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