About this role
Job Address: 8275 Allison Pointe Trail Suite 370
Indianapolis, IN 46250
 CommuniCare Advantage is currently recruiting a Partner Success Manager for our Medicare Advantage health plan. Key responsibilities:
• Foster trusted and productive relationships with partners to drive loyalty and growth in your market • Maintain consistent contact with current and future partners via site visits, emails, phone calls, etc. • Troubleshoot barriers and challenges that partners encounter that inhibit growth and member retention • Deliver on tailored engagement strategies for partners to address their concerns and deepen their engagement • Participate in sales, member advocacy, and cross functional meetings to discuss market updates, relationship successes, and challenges • Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships • Develop a strong understanding of Communicare Advantage’s care model and how it adds value to senior communities and their residents • Effectively communicate Communicare Advantage’s value proposition • Determine ways Communicare Advantage can align with and support partner goals • Develop and maintain trust with key stakeholders, both internal and external • Partner with Communicare Advantage’s marketing team on collateral development and partner education material • Collaborate with sales and member advocacy to organize educational events and activities that engage partners • Keep informed on industry trends, market dynamics, and competitor activity Background & Requirements:
• Bachelor’s Degree preferred • 2-5 years working in the senior living industry with an understanding of nursing home operations • Experience in a client facing role • Willingness to travel to partner sites, including overnight stays, 25% of the time • Solution focused • Detail oriented • Proactive self-starter • Cross Functional Collaboration • Active listener • Building Positive team culture • Ability to work as a telecommuter • Ability to communicate complex healthcare information to current and future partners • Ability to develop and manage relationships to reach business goals • Ability to manage multiple priorities including site visits and handling partner concerns