About this role
CLA is a top 10 national professional services firm where our purpose is to create opportunities every day for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 9,000 people, over 130 U.S. locations, and a global vision, we promise to know you and help you.
CLA is dedicated to building a culture that welcomes different beliefs and perspectives and encourages a sense of belonging. If you are excited to build an inspired career, we encourage you to apply.
CLA is looking to hire a Business & Accounting Applications Analyst to join our growing team.
The Business & Accounting Applications Analyst plays an important role in implementing, supporting, and optimizing accounting and business technology solutions used by CLA professionals and clients. This individual serves as a trusted technology advisor, helping bridge the gap between business needs, accounting operations, and modern cloud-based applications.
The ideal candidate is naturally curious, highly analytical, client-focused, and passionate about using technology and AI-enabled tools to improve business outcomes. This position provides exposure to a rapidly evolving accounting technology ecosystem and opportunities to work directly with firm stakeholders, software vendors, and technical teams.
How You’ll Make an Impact
Application Implementation and Configuration
• Assist with configuring and optimizing finance, accounting, expense management, and reporting applications. • Configure and maintain system settings, user roles, permissions, workflows, and application preferences. • Support application onboarding and data migration activities, including data mapping, cleansing, conversion, validation, and reconciliation. • Document implementation procedures, operational standards, and best practices. • Collaborate with internal teams and software vendors to identify and resolve implementation issues. • Help drive successful application implementations and technology-adoption efforts. • Support users throughout the implementation and onboarding process.
Application Support and Troubleshooting
• Serve as a subject matter resource for supported accounting and business applications. • Troubleshoot application, integration, synchronization, and user-access issues. • Investigate and resolve support requests while delivering a high level of customer service. • Escalate complex issues to software vendors or internal technical resources when appropriate. • Analyze root causes and recommend sustainable, long-term solutions. • Monitor application health, integration performance, and recurring support trends. • Build trusted relationships with internal teams and clients using supported applications. • Help users understand application features, functionality, and best practices.
Process Improvement and Knowledge Management
• Identify opportunities to improve operational efficiency through automation and process standardization. • Apply AI-enabled tools, including Microsoft Copilot, Claude, and similar technologies, to improve efficiency and work quality. • Create and maintain knowledge articles, troubleshooting documentation, implementation guides, and support resources. • Contribute to the continuous improvement of internal knowledge resources and support processes. • Assist with evaluating new products, application features, and emerging technologies. • Help create scalable documentation, training materials, and application-support processes. • Contribute to CLA’s growing AI and digital transformation initiatives. • Recommend technology solutions that support accounting operations and broader business needs.
Experience
• Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.2 years experience in customer service support required • 2 years experience in customer service support required • 2 years experience in an area of application support, Helpdesk, Desktop Management, Mobile device/application support or similar IT experience preferred
Familiarity With One or More of the Following Preferred
• ERP Systems: Digits, QuickBooks Online (QBO), Sage Intacct, Xero
• Spend Management: Ramp, BILL, Expensify • FP&A: Fathom, Power BI
• Other: Power Query, Power Apps
Preferred Experience
• Experience supporting or implementing cloud-based business applications.
• Experience working in a client-facing or consulting environment.
• Experience with ticketing systems, knowledge management platforms, or customer support processes.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Click here to learn about your hiring rights.
Wellness at CLA To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.
To view a complete list of benefits, click here.