About this role
Responsibility : Training Framework Development: - Design and develop a comprehensive training framework for store employees, including tea baristas and store managers. - Create training materials, manuals, and resources that are engaging and effective. - Develop training programs that cover customer service, product knowledge, operational procedures, and company policies.
Training Delivery: - Conduct training sessions for new hires and ongoing training for existing employees. - Utilize a variety of training methods, including workshops, on-the-job training, e-learning, and role-playing. - Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.
Employee Development: - Identify skill gaps and training needs through regular assessments and feedback from store managers. - Develop individualized training plans to address specific development needs. - Foster a continuous learning environment that encourages employee growth and career development.
Performance Monitoring: - Monitor and assess the performance of store employees post-training to ensure the application of skills learned. - Provide feedback and support to employees and store managers to facilitate ongoing improvement. - Track training metrics and prepare reports on training activities and outcomes.
Collaboration and Coordination: - Collaborate with store managers and other stakeholders to ensure training programs align with business goals - and operational requirements. - Coordinate with the HR department to integrate training programs with employee onboarding and development processes. - Stay updated with industry trends and best practices in training and development.
Qualification： - Bachelor's degree in Human Resources, Education, Business Administration, or a related field. - Minimum of 5 years of experience in training and development, preferably in the retail, hospitality, or food and beverages industry. - Proven experience in developing and delivering training programs for front-line employees. - Excellent communication and presentation skills, with the ability to engage and motivate learners. - Strong organizational and project management skills, with attention to detail. - Ability to work independently and as part of a team, with a proactive and positive attitude. - Proficiency in using training software and e-learning platforms is a plus. - Proficiency in English to liaise with English-speaking internal and external stakeholders. - Flexibility to travel to different store locations as needed.