About this role
For our new store in Porto, opening in October 2026, we are looking for a Supervisor (m/f/x).
Your Responsibilities
• Supervise the team to achieve highest possible levels of customer service and performance
• Ensure that the team is dealing with all customer queries in a timely and efficient manner
• Ensure that customer service standards are adhered to and business opportunities are maximised.
• Awareness and supervision of the store presentation, including cleanliness, visual display and merchandising
• Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
• Supervise the team to ensure adherence within the store of all company policies and procedures Maintain open communication within the store and across to other departments
Your Profile
• Retail or service industry experience
• Excellent communication skills
• Ability to work within a team
• Proven selling skills
• Confidence
• Understanding of our customer base and their expectations
• Fluent in Portuguese, English is advantageous