About this role
DUTIES: The selected candidate will provide comprehensive support including:
Travel Authorization Review
• Review DTS travel authorizations for accuracy, completeness, and compliance with applicable Federal, DoD, Army, and Joint Travel Regulations. • Review travel dates, destinations, itineraries, purpose of travel, and estimated expenses. • Verify that required supporting documentation and Exception to Travel (ETP) are attached to travel authorizations. • Review transportation arrangements, including airfare, rail, POV mileage, rental vehicles, taxis, rideshare, parking, and tolls. • Review lodging selections and identify potential lodging rates or authorization issues. • Review requests for actual expense reimbursement and required supporting justification. • Verify and identify missing, incomplete, or potentially incorrect LOAs and coordinate corrections with appropriate Government personnel. • Identify discrepancies and return travel authorizations to travelers for correction when appropriate. • Conduct quality-control reviews before authorizations proceed to Government Approving Officials (AO).
Travel Voucher Review
• Review DTS vouchers for accuracy and completeness prior to Government certification. • Compare actual travel expenses against the approved travel authorization. • Review lodging expenses and receipts for accuracy and completeness. • Review transportation expenses and supporting documentation. • Review rental vehicle, fuel, parking, toll, taxi, rideshare, and other reimbursable expenses. • Review meals and incidental expenses (M&IE) for accuracy. • Review travel dates and actual itinerary against the approved authorization. • Verify required receipts and supporting documentation are uploaded to DTS. • Verify that the appropriate LOA is present and properly associated with the voucher. • Identify discrepancies between authorization and voucher information. • Return deficient vouchers to travelers for correction and resubmission. • Maintain records of recurring voucher deficiencies and trends.
Traveler Profile Management and Lines of Accounting/Cross Org Management
• Review and maintain traveler profiles in DTS. • Verify traveler contact information, organizational information, and other required profile data. • Identify outdated, incomplete, or inaccurate traveler profile information. • Assist travelers with updating profile information. • Coordinate required profile changes with DTS administrators and appropriate Government personnel. • Support traveler profile updates resulting from organizational realignments, personnel transfers, onboarding, and other organizational changes. • Verify that required Lines of Accounting are included in DTS travel authorizations and vouchers. • Identify missing, inactive, incomplete, or potentially incorrect LOAs. • Coordinate LOA discrepancies with designated Government financial, budget, resource management, or FDTA personnel.
Customer Service and Traveler Assistance
• Provide professional customer service to PAE Fires military and civilian travelers. • Respond to traveler questions concerning DTS authorizations, vouchers, receipts, profiles, and supporting documentation. • Assist travelers in understanding and correcting identified deficiencies. • Coordinate complex or unresolved issues with the PAE Fires Payroll and Travel Office. • Communicate effectively with travelers, Authorizing Officials, Certifying Officials, DTS administrators, and other Government personnel. • Track customer inquiries and unresolved issues as required. • Conduct quality-control reviews of completed travel authorizations and vouchers. • Identify recurring errors and deficiencies across PAE Fires organizations. • Monitor travel documents for completeness, accuracy, and timely processing. • Identify potential duplicate claims, unsupported expenses, and documentation deficiencies. • Conduct periodic sampling of completed travel documents as directed. • Document review findings and corrective actions. • Recommend improvements to travel processing procedures and internal controls.
Travel Tracking and Reporting
• Maintain travel tracking tools and databases for assigned travel documents. • Track authorization and voucher status from initial review through completion. • Monitor outstanding and aging travel documents. • Track documents returned to travelers for correction. • Maintain records of identified deficiencies and corrective actions. • Prepare recurring travel status reports and management metrics. • Identify trends and provide recommendations to improve travel processing.
Policy and Procedure Support
• Stay current on applicable Federal, DoD, Army, and Joint Travel Regulations and PAE Fires travel procedures. • Assist with developing traveler training materials and job aids. • Assist the PAE Fires Payroll and Travel Office with internal travel reviews and audits. • Identify potential compliance issues and elevate them to appropriate Government personnel. • Maintain documentation supporting completed reviews. • Assist with identifying corrective actions resulting from audits or quality-control reviews.
Organizational Transition Support
• Assist with DTS travel support during organizational realignments and transitions. • Support traveler profile updates associated with personnel transfers and organizational changes. • Support DTS administration during Transfer of Function activities and other PAE Fires organizational transitions. • Assist with identifying travelers who require updates to profiles, routing, LOAs, or other travel-related information.
Security and Information Protection
• Protect Personally Identifiable Information (PII), financial information, and other sensitive Government information. • Follow applicable Army, DoD, and Federal cybersecurity and information protection requirements. • Maintain confidentiality of traveler and financial information.
QUALIFICATIONS: Required Skills/Experience:
• 3-5 years MINIMUM of related travel reviewer experience with the Defense Travel System • Active U.S. DoW Secret clearance is required to perform this work. • Candidates are required to have a Secret clearance upon hire, and the ability to maintain this clearance level during employment
• Extensive hands-on experience utilizing the Defense Travel System (DTS) and an in-depth working knowledge of the Joint Travel Regulations (JTR). • Proven ability to perform and thrive in a highly dynamic, fast-paced work environment supporting a high OPTEMPO military or government organization. • Prior experience supporting an Army Project Office or similar command-level organization. • High degree of professionalism and strict attention to detail, specifically regarding financial accuracy and regulatory compliance. • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint) and Adobe Acrobat. • Excellent written and oral communication skills, with the ability to clearly brief leadership and effectively assist travelers across all ranks and grades. • Travel: Less than 10% in the Continental United States (CONUS)
EDUCATION REQUIREMENTS: Education Requirements: High School diploma and DTS experience in a DoD program/project office environment is required. PREFERRED/ DESIRED SKILLS:
• Demonstrated ability to resolve complex travel routing, funding, and ticketing issues under tight deadlines. • Dependable self-starter with strong interpersonal skills, capable of multitasking and prioritizing assignments effectively both independently and within a team environment