About this role
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Job Summary Under the direction of the Technical Account Manager, the Technical Analyst serves as the primary liaison between Becklar and its dealers. This role is responsible for supporting dealer needs, aligning processes and procedures, and ensuring dealers are utilizing current technologies effectively. The Technical Analyst works closely with internal teams and external partners to improve efficiencies, implement solutions, and provide ongoing support and education to dealers.
What You’ll Do
• Act as the main point of contact for dealers, providing day-to-day support and guidance • Build strong relationships with dealers to understand their operational needs • Educate dealers on new technologies, tools, and procedures to improve efficiency • Create and deliver presentations and training sessions for dealers • Implement new systems, processes, and technology solutions • Collaborate with internal teams to resolve issues and support dealer requests • Assist with account setup, conversions, and data updates • Configure third-party communication services and test device integrations • Register, activate, and manage cellular devices and SIM cards • Set up reports and support procedural updates • Monitor and meet team and individual KPIs • Ensure timely completion of data requests, onboarding, and account updates • Maintain regular communication with dealers, including quarterly check-ins • Identify opportunities to improve dealer efficiency and profitability • Provide consistent, high-quality customer service across all interactions
What You’ll Need
• High school diploma required (associate’s degree preferred) • Experience in customer service, technical support, or account management preferred • Strong communication and relationship-building skills • Ability to work under pressure and manage multiple priorities • Strong attention to detail and organizational skills • Proficiency with Microsoft Office and Google Workspace • Comfortable working with technical systems, data entry, and software tools • Problem-solving mindset with the ability to resolve issues proactively • Ability to work independently with moderate supervision • Strong teamwork and collaboration skills
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a snapshot of what we offer:
• Competitive compensation and opportunities to share in our success
• Comprehensive health benefit plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave designed to support all parents and caregivers
• Wellbeing and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.