About this role
The Customer Experience Strategist (After-Sales) supports the development and improvement of end-to-end customer journeys across the After-Sales experience. This role contributes to the analysis, insight development, and strategic recommendations that inform how the organization improves customer experiences across service and maintenance, customer communications, ownership tools, engagement programs, retention strategies, and long-term customer value.
Reporting into the Customer Journey Strategy Director within the Marketing organization, the Customer Experience Strategist (After-Sales)