About this role
Customer Care Supervisor Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.
Key Responsibilities Customer Care & Operations
• Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations. • Ensure timely and effective resolution of customer issues and maintain service levels. Team Leadership
• Coach and guide associates to improve performance and engagement. • Promote team development and align resources to operational needs. Performance Management
• Monitor KPIs related to productivity and quality. • Analyze performance, identify root causes, and implement corrective actions. Planning & Control
• Support short- and long-term planning for the team. • Ensure controls are in place to manage risk, performance, and process improvements. People & Stakeholder Management
• Support recruitment, performance management, and employee relations in line with HR policies. • Communicate performance results and collaborate with internal teams and clients as needed. 📍 Schedule: Tuesday to Saturday | 9:00 AM – 6:00 PM 📍 Hybrid Model
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