About this role
Provide high-quality repair services and courteous customer support, contributing to improved convenience and customer satisfaction through smartphone and tablet repair, buyback and resale of pre-owned devices, and guidance on accessories and warranty services. Additionally, support sales growth and business performance by accurately and efficiently managing inventory and conducting daily store operations.
Primary Job Accountabilities/Responsibilities:
• Welcome and assist visiting customers, including repair reception, technical support, and providing advice • Perform repairs on smartphones and tablets (including battery replacement, screen replacement, etc.) and maintain repair quality • Handle the purchase and resale of pre-owned devices • Provide and promote repair insurance and warranty services • Sell accessory products such as smartphone cases and USB cables • Ensure accurate inventory management • Maintain store cleanliness and provide a safe working environment to ensure a comfortable and reliable in-store experience
Required Experience, Skills, and Knowledge:
• High school diploma or equivalent • Native-level or fluent Japanese proficiency
Experience
• Experience in store operations such as inventory management and product ordering • Hands-on experience in customer service and sales, preferably in the retail or service industry
Skills
• Polite and friendly customer service skills • Strong communication skills to accurately understand customer needs and provide optimal solutions • Accuracy and manual dexterity required for repair work • Ability to efficiently handle multiple tasks (multitasking) • Flexibility and adaptability • Proactive mindset and willingness to take initiative • Team-oriented with the ability to collaborate effectively • Basic PC skills (e.g., use of inventory management systems)
Knowledge
• Basic knowledge of the structure and functions of smartphones and tablets • Fundamental technical knowledge of repairs (e.g., battery, display, connectors, etc.) • Understanding of warranty services and repair insurance, including their structure and coverage • Basic knowledge of store operations, including inventory control, ordering, and sales management • Knowledge of accessory products (e.g., cases, cables, screen protectors) and their usage
Preferred Experience, Skills, and Knowledge:
• Experience handling digital devices such as smartphones and tablets • Hands-on experience in repair work (e.g., battery replacement, screen replacement) • Experience in proposing and selling warranty services and optional products
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What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
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