About this role
Position: Dutch speaking Technical Support Specialist 4 - NetApp
Job Description: Technical Support Specialist 4 - NetApp, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers. We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization. This is a fully remote vacancy. Key Responsibilities:
• Ensure operational continuity of NetApp systems on-premises or in the cloud • Execute centralized deployment services • Handle customer tickets in a professional way as per Arrow’s ways of working. • Provide monthly activity reports to customers • Respond to system alerts, support tickets, and customer change requests • Serve as the technical advisor and point of contact for customers • Collaborate with internal teams and NetApp support to ensure a high-quality customer experience • Stay updated on industry trends, emerging technologies, and the NetApp roadmap • Participate in the on-call rotation to cover 24x7 service continuity. Required Qualifications:
• Degree or equivalent training in Information and Communication Technology (ICT) • Minimum 10 years of experience on NetApp products support and administration. • Strong background of Storage infrastructure platforms. • Familiarity with cloud technologies such as Azure, AWS, or Google Cloud • Understanding of ITIL and/or Agile methodologies is a plus • Excellent communication skills with the ability to convey technical details to non-technical stakeholders • Role model for his team mates in both technical aspects, customer handling and professional attitude. • Team player. • Capable of working both independently and within an international team • Strong organizational skills with the ability to prioritize and meet deadlines • Proficiency in Dutch and English.
Location: EG-New Cairo, Egypt (Uvenues)
Time Type: Full time
Job Category: Engineering and Technology