About this role
SALARY: $16.91 - $21.14 per hour
JOB SUMMARY: Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages and responding to customer inquiries.
THIS POSITION IS FOR CANDIDATES WITH A VALID DRIVER'S LICENSE.
ESSENTIAL JOB FUNCTIONS:
• Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage. • Perform facility maintenance and setup and respond to issues in the facility such as cleanliness or other issues. • Negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordination and scheduling of programs. • Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user's inquiry.
OTHER JOB FUNCTIONS:
• Work with various vendors, outside agencies and other department to accommodate needs for facility access, program information, or facility orientation.
MINIMUM QUALIFICATIONS: Knowledge, Skills and Abilities:
• Knowledge of modern office methods, practices and equipment. • Knowledge of facility management to ensure a safe and productive experience for users and customers. • Skill in operating a multi-line telephone. • Ability to learn and apply computer skills to register customers, authorize refunds and account for site revenues. • Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations. • Ability to maintain the cleanliness and safe condition of the work site. • Ability to perform a variety of physical skills including but not limited to seeing, sorting and typing. • Ability to lift or exert forces equivalent to lifting 50 lbs. • Ability to operate a variety of office equipment including a personal computer, fax machine, telephone, calculator, etc. • Ability to drive a motorized vehicle. (Safety-Sensitive Position)
Qualifying Education and Experience:
• High school education and a minimum of six months related clerical/customer service experience. • Possession of a valid Texas Operator's License, Class C.
PRE- EMPLOYMENT SCREENINGS:
• Criminal background check • Drug/Alcohol Testing • Physical and Human Performance Evaluation (HPE) • Motor Vehicle Review (MVR)
City of Arlington is an Equal Opportunity Employer.