About this role
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Grosvenor Engineering Group - Job Description Tech Support / UAT Support Tech Support
• Provide first and second line technical support for IT systems, applications, and end user environments • Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk) • Diagnose and resolve hardware, software, application, and access related issues • Escalate complex or unresolved issues to Level 3 or specialist teams as per escalation procedures • Ensure compliance with SLAs, KPIs, and service quality standards • Maintain accurate documentation, knowledge base articles, and runbooks • Perform routine system checks, monitoring, and operational support tasks • Communicate clearly with users, providing timely updates and resolution status • Support onboarding/offboarding activities, access provisioning, and user setup UAT Support Domain experience (any): Finance, Accounting, ERP (SAP/Oracle), CRM, HR systems, Data/BI.
• Support UAT planning activities, including test approach, scope, and timelines aligned to release plans • Assist in creating and maintaining UAT test cases, scenarios, and traceability to requirements/user stories • Validate UAT readiness: environment availability, test data setup, access provisioning, and user onboarding
Join the A-Team and experience the A-Life!