About this role
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
What you’ll need to bring to the role • Experience in a fast-paced customer service environment, demonstrating the ability to handle a large volume of enquiries efficiently. • Strong understanding of privacy legislation and industry regulations, with the ability to educate consumers on these topics. (Desired but not essential) • Excellent verbal and written communication skills, capable of composing professional email correspondence and managing complex phone enquiries. • Demonstrated problem-solving and analytical skills, with a track record of resolving consumer issues effectively and efficiently. • Experience in performing various administrative tasks, including processing consumer report requests, amendments, and liaising with third-party agencies. Work that matters - What you’ll be doing • Manage Consumer Enquiries: Handle day-to-day case and call management for consumer enquiries, providing accurate information and solutions while working towards first-time resolution and completing regulatory obligations effectively. • Educate Consumers: Educate consumers on relevant legislation, Bureau updates, and regulations, ensuring they understand their credit reports and related processes. • Support Stakeholders: Provide support and assistance to internal and external stakeholders, maintaining strong relationships and delivering exceptional service. • Administrative Tasks: Perform various administrative tasks, including processing consumer report requests, amendments, liaising with third-party agencies, and maintaining accurate records. More about you • Customer Service Excellence: Demonstrated ability to provide exceptional customer service, with strong active listening and empathy skills to understand and address consumer needs effectively. • Communication Proficiency: Excellent verbal and written communication skills, capable of conveying information clearly and professionally in both phone and email interactions. • Problem-Solving Ability: Strong analytical and problem-solving skills, with the capacity to investigate and resolve complex consumer enquiries efficiently. • Adaptability and Initiative: Flexibility to adapt to challenging situations and a proactive approach to identifying and implementing improvements in processes and service delivery. • Team Collaboration: Ability to work effectively both independently and as part of a team, fostering positive relationships with colleagues and stakeholders to achieve common goals.
Join the A-Team and experience the A-Life!