About this role
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Job Description: Administrative Assistant Client: NSW Fire Extinguisher Services Pty Ltd Location: Manila, Philippines (remote/outsourced) Reports to: Business Owner / Operations Lead (All-Flow Fire Protection)
Purpose Provide administrative and coordination support to NSW Fire Extinguisher Services Pty Ltd, managing customer and strata communication, quoting support, reporting, and inspection scheduling, so the on-the-ground team can focus on servicing and compliance work.
Key Responsibilities
• Liaise with strata managers and building management on scheduling, service confirmations, and general enquiries • Respond to customer and strata email enquiries in a timely, professional manner • Must Have- Use Uptick job management/quoting software to support day-to-day operations • Create and send service reports, compliance certificates, and job summaries to clients and strata managers • Assist with preparing and following up on quotes for servicing, inspections, and installation work • Follow up with clients and strata managers to book and confirm inspection appointments • Maintain and update job and customer records, ensuring information is accurate and current • Track recurring service and certification due dates (e.g. annual fire safety statements, 6-monthly testing cycles) and flag upcoming bookings • Support invoicing and basic bookkeeping coordination as required • Maintain confidentiality of client and building information Requirements
• 2+ years' experience in an administrative, customer service, or coordination role, ideally within trade services, property/strata, or facilities management • Strong written and verbal English communication skills • Proficiency in Microsoft Office (Outlook, Excel, Word); experience with trade job management/quoting software highly regarded • Highly organised, with the ability to manage multiple bookings, quotes, and follow-ups simultaneously • Comfortable liaising directly with Australian clients and strata managers • Associate or bachelor's degree in business administration or related field preferred, not essential with relevant experience
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